Shuttle-UM Passenger Survey
DOTS is implementing an ongoing Shuttle-UM passenger survey starting in October 2021. Data from the survey will inform future route planning and tell us more about our riders. We want to know what is and isn’t working.

We also invite you to write a thank you note for your driver at the end of the survey. No matter the weather or time of day, our drivers are taking Terps where they need to go. Show your driver you appreciate them with a kind note--we'll pass it along!

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Email *
Describe yourself: *
On average, how often do you ride Shuttle-UM? *
Where do you obtain information about Shuttle-UM service? (Select all that apply)
Please answer the following questions with your most recent Shuttle-UM trip in mind.
Which route are you riding? *
Where did you get on this bus? (Enter address, intersection or stop) *
Where will your trip end? (Enter address, intersection or stop) *
On what day are you riding this route? *
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At what time are you riding this route? *
Time
:
Thinking about your most recent experience on this bus route, how satisfied were you with:
Service frequency?
Do buses on this route arrive frequently enough?
Extremely dissatisfied
Extremely satisfied
Clear selection
Reliability of buses being on time?
Extremely dissatisfiled
Extremely satisfied
Clear selection
Route start time?
Does this route start early enough?
Extremely dissatisfied
Extremely satisfied
Clear selection
Route end time?
Does this route end late enough?
Extremely dissatisfied
Extremely satisfied
Clear selection
Stop locations along route?
Does this bus stop within 3 blocks of your origin or destination?
Extremely dissatisfied
Extremely satisfied
Clear selection
Bus cleanliness?
Was the bus clean?
Extremely dissatisfied
Extremely satisfied
Clear selection
Which of the following service improvements would help you use Shuttle-UM more often? Please choose ONE.
Clear selection
What else, if anything, can make your passenger experience better?
How would you commute today if Shuttle-UM weren't available?
Clear selection
Thank your driver!
No matter the weather or time of day, our drivers are taking Terps where they need to go. Show them your appreciation--we'll pass it along!
Drop a thank you note for your driver.
Submit
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