Service satisfaction Survey
Your opinion is important to us!
In an effort to continually improve the care and services offered at Maison Source Bleue, we would like to thank you for taking a few minutes to send us your comments and suggestions.
 
At the end of the survey, you will be asked to leave your contact information on a voluntary basis.
Please note that the transmission of this online survey is anonymous.
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Attitude of the personnel
Courtesy and politeness of the personnel
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Respect of privacy during care or treatments
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Information about you or your loved ones are treated confidentially

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Availability of care and support staff to meet the needs and expectations of the patient

Clear selection

Availability of care and support staff to meet the needs and expectations of the patient’s family

Clear selection
Quality of Care and Services

Quality of welcoming, information received and support upon arrival at the Maison Source Bleue

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Pain relief since arrival at the Maison Source Bleue
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Relief of other symptoms: nausea/vomiting, anxiety, restlessness, other

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Continuity of care (you don’t have to repeat the same information from one staff member to another)

Clear selection

Care safety (washing hands, verifying your identity or your loved one’s before administering medication, safe movements

Clear selection

During your stay, the caregivers (doctor, nurse, social worker) took the time to explain to you what was going to happen at each stage of the disease, the side effects of the medication and the planned goals of care, in an accessible language

Clear selection

In addition to the attention given to the patient's comfort, the caregivers (doctor, nurse or other professional) were sensitive to your own concerns throughout the stay (attentive listening and support)

Clear selection
Quality of the environment
Physical environment of the room
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Quiet atmosphere in the Maison Source Bleue

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Meeting places:  lounge, dining room

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Overall, how satisfied are you with the care and services you received

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All of your comments are valuable in helping us to improve the quality and safety of our care and services at the Maison Source Bleue

Respondent Status (optional)

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