Community Survey- Coburn Free Library

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How are we doing? Your feedback and suggestions will be used to improve the materials and services we provide to you. This survey should take about five minutes to complete. All responses are anonymous unless you choose to identify yourself so please feel free to be completely honest with us. You may also skip any questions you do not feel comfortable answering. Thank you for your feedback!

How often do you use the library?

About once a week

About once per month

A few times a year

I don't use the library.

Clear selection

If you do not use the library, why not?

The location is not convenient.

Unpleasant past experience.

The library hours are not convenient for me.

I use another library.

I buy my own books.

Not in the habit of using the library.

N/A I am a proud library user!

Other:

Clear selection

Do you have a Coburn Free Library card?

Yes!

No, but I'd like one!

No, and I don't plan to get one.

Clear selection

Have you participated in library programs?

No, and I have no interest.

No, but I would like to in the future.

Yes, I have attended children's/young adult programming.

Yes, I have attended adult programming.

What programming topics would interest you if they were offered at the library?

Art classes

Computer classes

Environment

Fitness/Health

Genealogy

Poetry/writing groups

Author visits

Crafts

History

Finance

Gardening

Music performances

Science

Other:

How do you learn about library services and programs? Check all that apply.

Facebook

Library staff

Local Newspaper

Word of mouth

Library website

I think the library does a good job getting the word out about programs.

I think the library should improve their advertising of events.

What is your impression of our staff overall? Please, if there are any issues with specific staff please do not lower the overall staff score. Instead, please contact the executive director so she may address the issue with the staff involved. Email: director@coburnfreelibrary.org or phone (607) 687-3520.

Excellent

Fair

Needs improvement

Knowledgeable

Friendly and Courteous

Capable of providing assistance by phone

Welcoming/Treat all patrons equally

Dedicated to assisting patrons

Clear selection

Now, it is time to dream about what the library could be. There are no wrong answers. "I wish the library would..."

What makes the Coburn Free Library special?

If you would like to share your identity and contact information, you may include it here.

Is there anything else you would like to share with the executive director and Board of Trustees? Please be detailed. This is your chance to be heard. We will use this information in long term planning.

Thank you for taking the time to complete our survey. You provide valuable insight into how well we are doing and where we can improve. Maintaining top-tier services for our community is top priority.

Keep reading! Respectfully yours, -Meredith Gallaro and the CFL Board of Trustees

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