Residential Solar Installer Marketing Feedback

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Thank you for sharing your concerns and comments with WASEIA. This will help us refine our consumer protection practices and potentially aid state regulators in their efforts to stop abusive and potentially illegal sales practices in the industry.

What is the city or county in Washington where suspect marketing practices were observed? *

Which electric utility serves this area? *

Were interconnection issues disclosed and was utility contact information included in sales/marketing materials? *

Yes

Were you concerned that some elements of advertising or marketing materials were misleading? *

Yes

Were any of these "red flags" in advertisements or marketing materials? *

Implying roof replacements would qualify for tax credits

Misrepresenting sunset of Investment Tax Credit, e.g. "2022 is your last year to go solar."

Disguising Investment Tax Credit as "rebate."

No disclaimer advising customer to consult a tax professional

Pressure to finance project through company or a preferred lender

Pressure to sign "limited time offer."

Required

Other potential concerns or red flags? (For example, poor workmanship, work delays, property damage)

Was there a workmanship guarantee offered in advertising or marketing materials?
*

Yes

Were manufacturer warranties noted or disclosed in advertising or marketing materials?
*

Yes

Were the basic provisions of Washington’s net metering program properly explained in advertising or marketing materials?

Yes

Any additional comments you would like to make?

Name (optional) PLEASE NOTE: Survey responses will be seen by members of WASEIA's Board of Directors. If you desire more confidentiality, please contact WASEIA's Bill Will directly via email (bill@waseia.org)

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