對於Spaceship的快遞合作伙伴未能提供符合您期望的服務水平，我們深感抱歉。Spaceship團隊會向有關快遞公司調查您的貨物狀態並盡力為您跟進索償。

請您花一點時間填寫以下表格，讓我們可以瞭解索償的細節，提供協助。

索償完成後我們會以電郵通知收款安排

We are sorry to learn that our logistic partners could not deliver the service as expected. Please kindly fill in the form below and so we can understand your case better. Spaceship will investigate into your shipment case with the concerned courier company and follow up the claim request.

You will be notified by email upon completion of the claim.