Referring someone else to One Front Door at Citizens Advice Wokingham
PLEASE READ BEFORE COMPLETING - organisations referring clients into Citizens Advice Wokingham should sign up to our direct-referral form, which enters the client straight into our system, thus reducing any delay in getting back to the individual - we will be looking to remove this form soon. 
Please contact admin@cawokingham.org.uk to enquire about the inward referral tool, and continue to refer your client as usual for the time-being on this form.

IF YOU ARE REFERRING SOMEONE ELSE you must have their explicit consent - if unsure, please encourage the individual who needs help to contact us, or help them fill out the form.

If you are referring someone for the Household Support Fund please complete this via the link on the homepage.

We will use the information you provide in your enquiry to provide you with advice and to direct you to the right service. By choosing to include any Special Category Data (including but not limited to information about your health, ethnicity or trade union membership) you are consenting to us using this information for this purpose.

For more information about how we use your information, please see our privacy policy

We need brief personal details to keep track of your enquiry. These will be held in accordance with the Data Protection Act and the General Data Protection Regulation (GDPR).  For more details click here http://citizensadvicewokingham.org.uk/data-protection-statement/.
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Please note that at Citizens Advice we deal directly with the individual (i.e. the client you're referring). 

Unfortunately - whilst we appreciate it would be useful for you - we do not have the capacity to provide updates. 

In January 2023 we helped 911 clients, 21% more than January 2022 and 262% more than January 2019 - with just 4 additional staff. Our focus is to get through the volume of people who need our help and appreciate your understanding.
Your name *
Name of your organisation *
Your telephone number *
Your email address *
What is your relationship to the individual who needs help? *
Have you sought the individuals explicit consent to give their details to Citizens Advice Wokingham for help? *
IF they have not given you permission, do not submit this form (as we will have to delete your entry if the client did not consent) and please ask them to call us or fill in the form with them
What support do they require? (tick as many that apply) *
Required
Any other help required or information you want to provide?
Name of the person who needs help *
Address of the person who needs help *
We will only make contact with people who live in Wokingham Borough
If you're not sure if they fall under Wokingham Borough, please enter your postcode on this website. You can find other Citizens Advice via this website.
Telephone number for the person who needs help *
Are we able to leave a voicemail for the individual you've referred if we cannot get hold of them to say we've called (please ask them) *
When we contact the individual for help we will explain that you referred them - IF they have not given you permission, do not submit this form and please ask them to call us or fill in the form with them
The client's email (if you have it and we can use it to contact them)
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