HHPrep Technology Help Desk Ticket

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Filling out this form will help us better help you. THIS TICKETING FORM IS FOR HHPrep STAFF/FACULTY -

Thank you for using technology.

Teacher/Staff member name *

Please type your first and last name here

Building (where the issue is occurring) *

Crowley - JK

Lower School

Middle School

Upper School

KNS

Field House

Other

Room Number or Specific Location (if possible)

Select the area of concern *

What is the nature of the technology problem

Computer (Laptop, Microsoft Surface ) [general]

Reset Password (Network logon, Google, other)

Turn It In, Rosetta Stone, software/website issues

Internet Connection Issues (wifi, ethernet, extreme slow load times, etc)

Printing/Printer/Scanner (out of ink/toner, jams, can't print, can't scan, etc)

Phone

Blackbaud (PrepConnect)

Google (G-Suite, Google Docs, Slides, Jamboard, or other Google products)

Logitech Camera issues

Sound in classroom issues (Speakers, Feedback, Echoing)

Connecting to projector (MS Adapter, HDMI, VGA) or just cannot connect to the classroom projector

Other:

Required

Description of Issue or Problem

Please describe the problem or issue to the best of your ability

Priority

Select your priority

Emergency - This issue is preventing me from performing the basic elements of my job

Very High - This issue is slowing me down from completing my job

High - This issue is a problem but I am able to keep working, it will need attention very soon

Moderate - This issue is not an issue that is preventing me from my duties but might/will become an issue

Be Aware or upcoming event - This issue is something that you need to be aware of and needs to be added to the list

Clear selection

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