RMA REQUEST FORM

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RMA REQUEST FORM

Here at BituboUSA we always do our best to satisfy our customers return requests. Here's a few
things to help ensure the return process goes smoothly.

1. Fill out the form to request an R.M.A. number.
2. You will be sent an RMA # and instruction to send the product to our Technical Center for
inspection to repair or replace.

(Important: Issuance of R.M.A. does not represent an authorized credit).

Copy of Invoice and Product Image is required.

Email *

Customer Name
*

Email
*

Shipping Address
*

Phone Number
*

Shop Name (place of purchase)
*

Sales Order #
*

Bitubo Part # / Code
*

Bike Fitment (Year/Make/Model)
*

RMA Type
*

TERMS:

• Any new, un-used, un-mounted and unaltered item can be returned within 30 days of receipt.
• Returns are subject to a 10% restocking fee, there is no fee for exchanges.
• Returns must have an RMA number referenced; unauthorized returns will be refused.
• Original freight charges will not be credited, the customer is responsible for return shipping charges if warranty is not valid.
• Returns require proof of purchase by referencing a valid Sales Order number or Invoice number. Handwritten receipts not accepted.
• Custom made or clearance items are not returnable.
• Warranty requests are handled directly through BituboUSA.

A copy of your responses will be emailed to the address you provided.

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