LESSONS CANCELLED BY STUDENTS
Students have the option to have an online lesson during their regularly scheduled lesson if they give less than 24 hours’ notice. If they cannot attend online, the student will be marked absent and charged; no make-up lessons will be offered, and there are no refunds or credits for missed lessons. If the teacher receives more than 24-hour’s notice of cancellation, the student will be eligible to receive a make-up lesson subject to make-up policy below:
Make-Up Lesson Policy for Regular Term Weekly and Biweekly Lessons
“Make-up lessons” are lessons offered outside of regularly scheduled lessons to make up for a canceled lesson. These make-up lessons are to be arranged between teacher and student at a mutually agreed-upon time. Students have the option to make up lessons in person at On the Off Beat Music School, or online. Students are entitled to a maximum of 4 make-up lessons per year, at a maximum of 2 make-up lessons per term (Terms are September – December, January – March, April – June). Students on trial lessons are not eligible for make-up lessons. There are “no make-ups for make-ups”: once a make-up lesson is booked between teacher and student it cannot be rescheduled by the student. If a student misses a scheduled make-up lesson, it is forfeited regardless of the notice given.
All make-up lessons need to be completed by the end of June or they will be forfeited.
All communications regarding lesson cancellations/make-up scheduling is between the teacher and the student. The teacher’s e-mail will be provided upon registration.
LESSONS CANCELLED BY TEACHERS
Periodically, teachers will need to cancel and reschedule lessons due to their performance schedule. At “On the Off Beat” we hire teachers that are also professional musicians – we believe it is imperative to a student’s musical education to study with a teacher who is a practicing performer as well as a highly trained teacher. In the case of a teacher’s absence with 24 hrs’ notice (ex. for a performance), the teacher will inform parents and either find a substitute teacher or reschedule lessons.
In the case of a last-minute canceled lesson (teacher’s illness or emergency the day of), a substitute teacher will be found for that day.