RHN Best Transcript Rubric
Judges - please input the results of each of your completed rubrics in a separate form submission, making sure to fill out the form completely.

Each transcript can receive a maximum of 14 points (1 point for each criteria). You are welcome to award half points if you feel the librarian only partially met the criteria. If the librarian did not meet the criteria, award 0 points.

Have a special notation that you want to share in the case of a need to break a tie? Include a comment in the final section below.

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Transcript #: *
Judge name: *
Opening/Tone - 3 points total
Please rank each question with a 0 point, 0.5 point, or 1 point per criterion, as appropriate.
Librarian greeted user professionally and courteously. *
Librarian used friendly tone and also responded to patron's cues (e.g., reassuring when student expressed panic, or using simple language with someone whose first language is not English, etc.). *
Librarian avoided or explained library jargon. *
Question - 4 points total
Please rank each question with a 0 point, 0.5 point, or 1 point per criterion, as appropriate.
Librarian restated or clarified the question. *
Librarian asked/confirmed what resources user had already checked. *
Librarian engaged with patron, waiting to see responses to questions before moving forward. *
Librarian kept user informed of his/her progress and responded often. *
Providing Information/Instruction - 4 points total
Please rank each question with a 0 point, 0.5 point, or 1 point per criterion, as appropriate.
Librarian used/suggested appropriate information resources to answer the question and address the user's needs. *
Librarian provided step-by-step instructions and/or helpful tips to answer user's question. *
Librarian responses and explanations were clear and easy to read. *
Librarian asked if the user needed/wanted more information or help. *
Closing - 3 points total
Please rank each question with a 0 point, 0.5 point, or 1 point per criterion, as appropriate.
Librarian asked if the user was satisfied with the information or instruction provided. *
Librarian asked if the user had any other questions. *
Librarian thanked the user and encouraged him/her to use the service again. *
Final Tally/Notations
Total Points (out of 14 maximum) *
Additional notes:
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