Need Assessment Survey for the introduction of Bachelor Degree Programme in “Office Administration” in the Indian University Education System by Indira Gandhi National Open University, New Delhi

Dear Sir/Madam

We are very happy to inform you that the Indira Gandhi National Open University, New Delhi, established by an Act of Parliament in 1985, a pioneering Distance Education University, is considering to introduce a 03-year Bachelor Degree Program in “Office Administration” in the university education system of the country. This program is primarily aimed to enhance the employment potential of the youth with 10 + 2 qualification (or 5 + 3 + 3 + 4 qualification under the New Education Policy -2020) and also to meet the in-service needs of employed personnel (Office Multi-Tasking Staffs/ Assistants/ Accountants etc.) who are holding 10 + 2 qualification. The candidates acquiring such qualification in Office Administration are expected to be much more useful to meet the needs of the employers and also to the society at large.

This would essentially be a multidisciplinary qualification needed in the modern day office administration and management which shall be mainly involving the applied courses in the areas of Science and Technology, Management and Commerce, Information and Communication, Humanities, Social Sciences and the Law including a few courses in Life Skills etc

In order to assess the need for such a programme,  the pattern of people’s qualifications in search of such office jobs, employer’s perception to such programmes etc. are considered necessary. Therefore, to consider further steps, the university undertakes the Need Survey for such a programme with Students and Parents, Employers, both from Government (Central & States) and Private Sectors, including Indian Railways, PSUs and Banks etc.

While responding to the Survey Questionnaire, those who have already retired from the active service, may please consider them as if they are still in the active service excepting for the express question(s) which specifically require your present status as Retired or Serving.

We assure you that your personal information and the associated responses will be kept fully confidential and at no point of time these shall be made public without your express written permission.

Keeping the above in view, it is requested that the Survey Form (Questionnaire) may please be responded by yourself and your associates.  We shall be highly grateful to you for this favour.

{Note: It is strongly advised to fill the Form after clicking the icon "FILL OUT IN THE GOOGLE FORMS" given just below the sentence which reads as "Having trouble viewing or submitting this form?" at the top. This will save your precious time and would not require the Duplicate effort from your side. Kindly keep this in mind before start filling the responses.}

Thanking you and with kind regards


(Dr. Shiv Kumar Vyas)
Associate Professor
School of Engineering and Technology,
Indira Gandhi national Open University
Maidan Garhi, New Delhi-110068
Mobile : 09968317583
Phone-01129572928
Email : skvyas@ignou.ac.in


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Note: Before start filling your responses, kindly take a note of the information given below:
It is strongly advised to fill the Form after clicking the icon "FILL OUT IN THE GOOGLE FORMS" shown in the email/link given just below the sentence which reads as "Having trouble viewing or submitting this form?" at the top itself. This will save your precious time and would not require the Duplicate effort from your side. Kindly keep this in mind before start filling the responses.
Your Name (Optional)
Your Phone/ Mobile Number (Optional)
Your Gender (Optional)
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Category to which you belong to (Optional)  - Recommended to be answered by Parents/ Students only
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Your Area of Residence (Optional)
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Your Highest Educational Qualification ? *
Your Age Group ? *
Are you presently in active service or retired ? *
Note : Those who have already retired from the active service may please tick the option of "Retired'. for this question However, they may please still respond to the further questionnaire considering themselves to be as if they are still in active service of the organization in which they have served.  
Name of your Organization with which you are/were associated with (in case you are employed or retired, else you may leave it blank)
Your Designation (Optional) - Please do not use short form/Acronym
Your Position in the Organization *
You are/were working/ employed in *
In case you belong/belonged to Central/State Autonomous Organisation or Public/Private Sector or Banking Sector or Small Enterprise /Partnership Firm, your organization has/had *
How do you perceive the usefulness of the knowledge and skills of the Computer Basics such as Computer Hardware, Microsoft Windows and other Common Operating Systems, Microsoft Office Package, Tally and other Financial Accounting Software, Networking of Computers and Office Equipment, Social Media, Cyber Security and Safety against Online Frauds etc., in modern day office environment ? *
Would you recommend inclusion of topics such as the Leadership and Teamwork, Personality Development, Ethics and Values, Environment and its upkeep, Life Skills inclusive of Safety and Security, Welfare Measures, Interpersonal and Human Relationship, Event Organization and Management etc. which shall be undergone by a candidate who is looking for an office job ? *
Would you recommend inclusion of topics such as the Indian Economy, Basic Accounting and Commerce, Budget etc., Basic Course(s) in Languages (English, Hindi and/or Regional Language), Office/Report Writing, Phrases and Terminology used, Essay and Précis Writing, Effective Communication, Office Etiquette, Personality Development etc. which shall be undergone by a candidate who is looking for an office job ? *
Would you recommend the inclusion of topics such as the Essence of Constitution of India, Natural Justice, Writs and Appeals, Civil Suits, Introduction to the laws relating to Income Tax, EPF, CPF, GPF, NPS, GIS, ESI, Consumer Protection, Environment Protection, RERA, GST, Labour, Contracts, Municipal Tax, Company, Society, Trust, MNCs, Administrative Law Basics, Corporate Social Responsibility, Human Rights, Measures against Sexual Harassment at work place etc. which shall be undergone by a candidate who is looking for an office job ? *
Would you recommend the inclusion of topics such as the Functioning of Government, Political and Executive Organs, Public Administration Basics, Enterprise and its Functioning, Office Structure, Office Procedures (inclusive of DOPT, GoI Guidelines), Protocols, Noting and Drafting, Arranging Meetings and Agenda papers, Minutes, Secretarial Practices, ISO in Office Procedures etc. which shall be undergone by a candidate who is looking for an office job ? *
Would you recommend the inclusion of topics such as the Budgeting, Tendering and Contracts, Processing of Bills, Inventory and Stores Operations,  Building Services, Office Equipment and their Maintenance etc. which shall be undergone by a candidate who is looking for an office job ? *
For an office job vacancy in your organization, If all other things being equal, how likely you may prefer recruiting a person  who has done such a multidisciplinary Bachelor Degree in Office Administration in comparison to another candidate who has done a traditional B.A. or other similar programme ? *
Do you think that the working caliber and productivity of a traditional Bachelor Degree holder employed in your office as an Office Assistant/ Office Executive/ Accountant/ Multi-Tasking Staff would increase substantially in case s/he is also permitted to complete certain courses of this proposed Degree programme in Office Administration ? *
Do you think that the working caliber and productivity of a 12th (Senior Secondary Examination) Pass out employed in your office as an Office Assistant/ Office Executive/ Accountant/ Multi-Tasking Staff would increase substantially in case s/he completes this proposed Degree programme in Office Administration ? *
Which of the following names would you prefer/ recommend for such a multidisciplinary Bachelor Degree programme in Office Administration ? *
Would you recommend that Practical Training/Apprenticeship  of 6-month  duration may also be made as a part of the curriculum of this programme ? *
Would you recommend that the candidates, who either could not get facility for the Practical Training/ Apprenticeship at all or could not get converted this Practical Training/ Apprenticeship into a Job in an organization, may also be given a chance to undertake the 6-Month curricula on General Knowledge/Studies (History, Geography, Basic Science, Civics, Current Affairs), English Comprehension, Refreshing Arithmetic of upto 10th Standard (inclusive of Elementary Statistics), Numerical Ability and Reasoning etc. as the audit courses ? *
If permissible in your organization, how likely you may consider granting additional increment(s)/ promotion or other monetary incentives (like reimbursement of fee etc.) to your employee who completes this proposed Degree programme in Office Administration? [Note: Those responding as a Parent or Student may or may not respond to this question]
No, not at all
Yes, with all certainity
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How likely you may be afraid of losing your employee to other organization who as an in-service candidate completes this proposed Degree programme in Office Administration  ? [Note: Those responding as a Parent or Student may or may not respond to this question]
Not at all, as no such possibility exist
Yes, I Strongly feel that if the employee is not suitably compensated then he may switch to a better organisation or a better paying job
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How likely you may recommend/ allow your employees to complete this Degree in Office Administration if the programme is offered in Online Mode also ? [Note: Those responding as a Parent or Student may or may not respond to this question
Definitely, No
Certainly, Yes
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How likely would you recommend that this programme be offered in Indian languages besides English to begin with ? [Note: Those responding as a Parent or Student may or may not respond to this question]
Not required for the present
Yes, it will definitely help the youth
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Are you fully convinced that every aspirant now has access to reliable, robust and affordable internet connectivity in our country ? [Note: Those responding as a Parent or Student may or may not respond to this question]
No, it is neither reliable nor affordable also
Yes, its very reliable and affordable as well
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Would you recommend that for this Programme, the Counselling/ Guidance/ Video Lectures etc. be additionally be made available through Direct to Home (DTH) Platform of DD Free Dish DTH Service which has its reach in Rural as well as Urban areas which may be  affordable to all ? [Note: Those responding as a Parent or Student may or may not respond to this question]
No, there is no need for such an effort
Yes, definetely it will be an added advantage to all
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Should the Shorthand Practice be made a compulsory part of this Programme ? [Note: Those responding as a Parent or Student may or may not respond to this question]
No, it should not be compulsory
Yes, it shall be made compulory
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Based on the above responses of yours, do you think that there is a real need to introduce a Bachelor Degree Programme in Office Administration in our country *
According to you, how many fresh students may be expected to be enrolled in this proposed programme in Office Administration every year throughout the country if such a programme is offered  only in English to begin with and IGNOU having no limitations of resources to deal with any number of students  ? {Note: IGNOU can cater even about 30000-50000 or even more fresh admissions in a single programme every year without much difficulty.} *
In case of the Fresh 10 +2 pass candidates,  would you recommend  an All India Entrance Examination or other similar arrangements for admission to the proposed Bachelor Degree in Office Administration ? *
Would you be interested in taking admission in this Bachelor's Degree Programme in Office Administration  or in any/ some of the courses of this programme ? *
Kindly give Your overall assessment of the Programme/ Any Addition/ Deletion/ Recommendation/ Critical Comments/ Observations etc. including with respect to any of the information covered in any of the questions herein above. *
A copy of your responses will be emailed to the address you provided.
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