a. Confidentiality.
Any information disclosed to us, or any of our employees or
representatives will be kept in confidence. Any personal details
and medical information will not be made available to third
parties unless permission to do so is first sought and then
granted by you.

b. Recommendations.
Through the use of our professional judgement and experience,
we will be suggesting certain lifestyle changes incorporating
exercise that we strongly believe will align with and help
you achieve your personal goals. If at any stage through our
supervision you have specific requests we again will use our
professional judgement in looking to accommodate them.

c. Referral.
We intend to work with you within the scope of our professional
knowledge and competencies as a certified and suitably insured
exercise professional. If throughout your time under our
supervision we see it in your best interests to be referred
to another health professional we will do so appropriately.

d. In the event of cancellation or lateness.
There may be unforeseen circumstances that might arise which
require your sessions to be rescheduled or cancelled. In
this event the following policies apply:
• If we are forced to cancel your session within 24 hours, you
will receive another session at no additional charge.
• If we are forced to cancel your session giving you more
than 24 hours’ notice we will look to reschedule as soon as
possible.
• If we are running late in starting your session, we will extend
the session time accordingly or make it up on an alternative
date, whichever is most convenient to you.

a. Disclosure of information.
You must disclose all health information as requested at our
initial consultation to ensure we are fully informed of anything
that may impact or alter how we work with you. You must keep
us updated on any changes that may occur to your overall health.
This includes all medical conditions; physical and mental, injuries,
allergies, and medication that you may be prescribed. If necessary
and if requested, you may need to seek clearance from your
doctor before participating in the exercise programme we
have suggested.

b. Your acceptance of potential risks.
For most, exercise is hugely beneficial; there however remains
some element of risk that we require you to be aware of,
acknowledge and for you to sign the informed consent and
disclaimer that we have provided you with.

c. If you (the client) cancel or run late.
• If you cancel your session with less than 24 hours’ notice, or fail
to attend you will be deducted or billed for the full session fee.
• If you cancel your session with notice between 24 and 48
hours, then you will be deducted or billed 50% of the session
fee.
• If you (the client) are late to a session, we will do our best to
utilise the remaining time however we are unable to run over
time due to potential scheduling conflicts.