Darin Thompson's CPD Podcast | Shannon Salter - The Civil Resolution Tribunal, Technology & Justice Redesigned for Users (#17)

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Darin Thompson's CPD Podcast | Shannon Salter - The Civil Resolution Tribunal, Technology & Justice Redesigned for Users (#17) | 2.2 Hours of CPD

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Prior to becoming the Chair of an online tribunal and an internationally recognized speaker on Online Dispute Resolution, how much legal technology was Shannon using? *

1 point

She was not an expert in legal technology - but was able to pick it up quickly as a result of her curiosity and willingness to learn.

She had spent 10 years specializing in law and justice technology.

What aspect of public justice does Shannon say acts like a nightclub bouncer? *

1 point

Layers of complex procedure that stand between a person's substantive rights and the ability to access those rights.

Lawyers who are too obsessed with asking clients for government-issued identification.

What is one recommendation Shannon makes for improving justice processes? *

1 point

Don't risk departing from history and tradition.

Rely on empirical evidence rather than just accept that "we've always done it this way."

How does Shannon apply user-centred design to the development of CRT procedures? *

1 point

Design around the needs of lawyers, and let other people pay them an hourly rate to gain access to the system.

Start by designing for higher-needs justice users, then test with others, including the public, advocates and lawyers.

What was Shannon's message in her speech about women in the law?

1 point

Be careful to not appear overconfident.

Don't talk yourself out of opportunities. Apply for everything because nothing is too good for you.

Clear selection

What is one challenge of plain-language writing to a 6th grade literacy level? *

1 point

Worrying about other lawyers thinking you're unsophisticated or unintelligent.

It's impossible to convey the information people need to know.

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