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Introduction

The subject of Process improvement is about the continual positive progresses, Developments, enhancements, Advancements   made by organizations and those strategic boxes being ticked from time to time in our dealings as Managers, Directors, Entrepreneurs, and professionals:

 Processes improvement applies to all sectors; this could be health, Education, Engineering, Innovations, Service, Military, Hotel, Railway, Aviation, Production, Factory, Marketing or work performance.

Process Improvements associates are needed everywhere, the career for processes Manager is likely to increase by 40% in the next 10 Years.

Process improvement associates sometimes can work as Business development Experts, Business Executive, Service Improvement Officer, Customer retention officers, Management Consultant, and in many fields these are mentors, and advisors.

Purpose for Process Improvements in an organization

Process improvement is the Heart of increased business performance and improved service /product quality in any company. It should be noted that all the set up local and international Standards in Place E.g ISO 9001, exist to ensure global improvements in service and Products. All the global policies and institutions including the work of Police, departments on the Bureau of Standards   exist to ensure there is some form of improvements at all Levels.  Companies therefore have a duty to ensure everyday they are improving both in methods, strategy and outputs they produce.  Process Improvement, we are talking about having better transaction, better Deals, Better Plans, and the improved normal. Therefore the purpose for process improvement in an organization is

·         To inform strategy improvement

·         To promote good practices among Teams and stakeholders  

·         To discover challenges and problem solve

·         To promote better management practices in organizations

·         To examine the status quo and find better ways of doing things

·         To categories constraints and bottlenecks  by their position

·         To enhance quality Management

·         To benchmark better practices on other companies

·         To Manage Risk through Risk identification, Analysis and Mitigation Planning

·         To improve on the companies competitiveness with other companies in operation

Steps in Process Analytics

Various steps are taken in process improvement analytics and these processes take an analytical approach, the processes include the following.

1. Define the Goal for Process Analytics:

·         When defining the goal, ask the what goal, Why this goal, Who is involved in this, When should this goal be attained, How can this goal be achieved, and How much change will this goal bring to the business , organizations . Shall this goal bring more customers , shall it increase customer base by how much , how much profits or loss can it lead to if ido and if I don’t do it.  How much problems shall it solve, you can even list them somewhere!. Have verifiable indicators to design your goal on. Do not just go out to score goal; you must understand the trophy to achieve.

2. Developed Tools for Data Collection.

·         When developing the tools for data collections, bear in mind of the goal and the questions around it. Ensure every part of the goal is covered by the questions you set to find

3. Data analysis and Test performed

·         After the data has been collected, it is important to analyze the data timely in line with the established goal. Data Analysis can take different twists, this may cover Descriptive statistics approach, inferential or it can consider non probability methods as long as it fits within the established goal. The goal is still the guide to performance.

·         Data Analysis is crucial, please and please do not waste resources to collect data today you will analyze after two years for the decisions of today.  Trends differ with time and many factors come up to affect performance.  If data is for festival season, it should be guided by that mood and pace of goals to achieve.  

·         It is important to note , that data can also be wrong and misleading even when it is collected from the right respondents , due to time factor and events over time.

4. Communicating Results.

Communication Results is one of the most challenging times, because many times different parties get hurt than they can appreciate by the facts around their practices. in this case as process  improvement associate , Sometimes you have to force results to be shared as everyone will be scared to receive information about their wrong. However Strategic methods are key in doing this and some of these includes.

·         Always Start with lessons Learnt from the study and how those lessons help the organization became a better organization.

·         Make it look casual but as well as unnecessary for one to be offsite the plan

·         Explain and relate with international standards, you can benchmark your communication

·         Help everyone to own his gaps and to appreciate your discoveries,

·         Inspire in your communication than you can intimidate

·         You must understand many times in the room you will be alone on your side, so ensure to be well protected and if you can not stand the room, always seek for the help of external personnel to support you. This could a colleague or senior expert known the indisputable.  Let the external person communicate the results , and be part of the attendees.

·         Where you can not be able to meet, ensure to share information in point form. You can focus on suggestions, If revealing all the details to everyone would bring up issues.

·         Where necessary you can meet only those responsible to implement and these could be heads of departments, group leaders or Head of institution. Let them to find the best way to go about everything as long as it aligns with the set up goal. “The principle is, do not open the directors bag to the gate keeper “!

5. Implementing Change and Process Improvement

Change management is responsibility of everyone, However you must know that, change management takes different shapes. Sometimes everything is rejected at the start, or accepted at the start but then later abandoned.  It is important to measure the amount of Resistance to experience when implementing change before you issue the communication.   Shall it be resisted by Top Management, middle managers, or junior Teams or the customers /stakeholders wont accept it?.  This will help on

Planning the implementation Strategy and this could be top down, Collaborative or bottom up approach

·         Sourcing the most reliable tools of work

·         Scheduling activities and Establishing work breakdown structures  

·         Management Risks, Milestones and performance

·         Establish  success measurable indicators

Conclusions

Process improvement is a practice every organization producing something either as service, or product should engage in, and if every organization can have someone responsible for this , then performance improvements Can  be guaranteed.

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