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SRE/Support Engineer Questionnaire
We are trying to understand the breadth and depth of your experiences. Try to be specific as possible on why certain trade offs were made. If you do not have experience in the area that the question asks, just answer the question with N/A.
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What is your full name and e-mail address?
Your answer
What are some process changes in the past that increased the output/value delivered by engineering teams while reducing bugs and wasted effort or rework?
Your answer
Please give an example of your experience delighting customers and how that was achieved from an organization level? What do you do to help think about the end users or customers as you work on your projects?
Your answer
It would be great to hear your experience of what tools and processes you used to monitor operational uptime of software products and any attempts in the past doing so or failing to do so and learnings from it.
Your answer
What excites you day to day and what kind of challenges do you like to work on?
Your answer
What are some integration testing work you have done that required you to test integrations with other cloud resources from partners or 3rd party software services?
Your answer
Please describe some API testing scenarios you had to perform. What was the feature, what were the test cases and how did you go about testing them.
Your answer
What has been a performance problem in production that you had to resolve, what monitoring and logging tools did you use and how did you go about resolving them?
Your answer
Tell us how regularly you have educated other developers in the team to understand best practices on quality software development and what were some great techniques you used to share knowledge.
Your answer
Please describe a customer troubleshooting scenario where you had a set of test plans where you had to use sql queries to troubleshoot customer issues?
Your answer
Describe about an example of an automated testing or data collection you have written that you benefited from. What tools or services did you incorporate?
Your answer
What has been your favorite test case management tool and how did you incorporate rigor, discipline and data driven insights to increase quality of software?
Your answer
What are some of the best tools you have used to share screen shots, system information or reproduction of issues so devs can clearly understand the bug/incident to replicate and fix easily?
Your answer
What tools have you used to monitor production logs and exceptions and what communication and collaboration methods did you follow to resolve the issues?
Your answer
How do you think release should be planned and who should be involved and communicated to when releases are happening?
Your answer
What is your experience using git/github/gitlab. Which of these have you performed: create branch, rebase, commit, create pull request, review code, merge, release from a branch.
Your answer
Describe about experience you have with kubernetes and/or docker monitoring and debugging.
Your answer
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