KAFEA TERRA, in the context of implementing the requirements of the Rainforest Alliance - Supply Chain, respecting the risks that may arise in all links of the supply chain of agricultural products, the human rights and the need for sustainable development, aiming to poverty reduction, food safety and nutritional value, gender equality, has drawn up and follows the RA policy. The policy must be followed and adopted by all partners involved in the production of products conforming to RA requirements.

In case you notice deviations from the above, please contact us through the bellow form.

All communication will be confidential, unless you instruct us otherwise. Any complaint can be made either by name or anonymously. We encourage you to identify yourself and explain your concern with sufficient details to facilitate the investigation of the matter. Further inquiries and investigation may not be possible unless the source of the information is identified. To assist in the proper and thorough investigation of a complaint, please provide as much information as possible.