When setting your ticket prices please consider that Ovation Tix, our ticketing platform, charges credit sales $1.75/ticket, and 2.9% credit card processing fee, no matter where the ticket is purchased - online, via phone or in person at the box office. Cash ticket sales are charged $.65/ticket.
Ovation Tix and Chase Bank auto deducts these fees from your ticket income.
So if you are charging $10/ticket, you will receive $7.96/ticket for a credit card sale.
You can choose to charge your patrons these fees in a separate line item, or you can just increase your ticket price to cover those costs.
We recommend an average of $3/ticket fee to cover online credit card ticket prices up to $30. The higher the ticket price, the higher the 2.9% credit card fee. We can charge walk up customers the convenience fee if they pay with a credit card, but not if they pay with cash.
Patrons who walk up and pay cash will not be charged a convenience fee, but also do not have the ioption to choose their seats - it's best available only.
We encourage all patrons to buy an E-ticket online.