FPI Customer Satisfaction Survey Form

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FPI Customer Satisfaction Survey Form

We greatly value your opinion.

By filling out this survey, you can help us to better serve you, the customer.
We are interested in your honest opinion. Your survey responses will remain confidential.

Company Name *

Full Name *

Where are you located? *

Your Business Email *

WhatsApp Number/ Wechat Number / Line ID / Others Social Media *

Kindly inform us for a faster response between our sales department and you.

Where did you first hear about us?

Search Engine

Word of mouth

Facebook

Instagram

LinkedIn

Twitter

Clear selection

Was it easy to find what you were looking for?

Strongly disagree

1

2

3

4

5

Strongly agree

Clear selection

Quality *

Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.

1

2

3

4

5

Quality of Product

Quality of Packaging

Loading and stacking method

Any comments or suggestions for the quality of our products?

Problem with product *

Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.

1

2

3

4

5

Durability of Product

Appearance and Fitting

Any comments or suggestions for problem with the product?

Warranty (Claim) *

Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.

1

2

3

4

5

Replacement

Discount

Any comments or suggestions for warranty (claim)?

Delivery Performance *

Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.

1

2

3

4

5

Time taken to complete the order and delivery

Correct shipping document

Time taken to provide shipping document

Any comments or suggestions for shipping process?

Customer Complaint *

Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.

1

2

3

4

5

Response time from our sales (Enquiry/Order/Quality

Follow up after the sales

Any comments or suggestions for customer complaint?

Rate your satisfaction with our team in resolving your issue.

Excellent

Good

Fair

Poor

Clear selection

If any, please specify any other products you wish are available at FPI? (If none, please type none) *

How likely are you to recommend our product to your friends or colleagues?

Very unlikely

1

2

3

4

5

Very likely

Clear selection

Any other comments or suggestion?

Submit

Clear form

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