1 External Professionals Survey
At Phoenix we value feedback as an essential tool to help us grow and improve as a company. If you require this form in a different format, please contact us at zoe.aldridge@phoenixsw.co.uk or phone us on 01761 414 558 alternatively speak to one of our team.
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I feel clients are protected from harm, neglect, abuse and discrimination
Strongly Disagree
Strongly Agree
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Medication processes appear to be well managed
Strongly Disagree
Strongly Agree
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I am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon
Strongly Disagree
Strongly Agree
清除選取的項目
I am involved quickly and appropriately in clients' care if they are assessed as requiring specialist advice or intervention
Strongly Disagree
Strongly Agree
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Staff appear to be clear about their roles and responsibilities
Strongly Disagree
Strongly Agree
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Staff appear to be well trained and the service is one of continual improvement
Strongly Disagree
Strongly Agree
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Staff accept advice and recommendations from visiting professionals which improves outcomes for those in their care
Strongly Disagree
Strongly Agree
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I feel the client is always asked for their consent by staff for their care and treatment and appropriate people are involved in best interest decisions when necessary
Strongly Disagree
Strongly Agree
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I feel the client is always asked for their consent by staff for their care and treatment and appropriate people are involved in best interest decisions when necessary
Strongly Disagree
Strongly Agree
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I feel staff treat clients and their loved ones with dignity, respect, kindness and compassion
Strongly Disagree
Strongly Agree
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There are warm positive relationships between clients and staff
Strongly Disagree
Strongly Agree
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The staff team is caring and staff work well together
Strongly Disagree
Strongly Agree
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Client's privacy and personal information appears to be respected by staff
Strongly Disagree
Strongly Agree
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Staff communicate with clients and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic
Strongly Disagree
Strongly Agree
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I feel staff understand the service is for Clients, they listen to their needs, preferences and ideas and act on them
Strongly Disagree
Strongly Agree
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I have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on
Strongly Disagree
Strongly Agree
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I am kept up to date by staff when this is necessary
Strongly Disagree
Strongly Agree
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Any concerns I have or complaints I make are taken seriously, dealt with promptly and I am kept informed
Strongly Disagree
Strongly Agree
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The management team is known to clients, relatives and staff and is easily contactable
Strongly Disagree
Strongly Agree
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I have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong
Strongly Disagree
Strongly Agree
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Staff appear to be happy in their work
Strongly Disagree
Strongly Agree
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I am asked, when appropriate, for my views on the wider service and I feel included in how things will be different
Strongly Disagree
Strongly Agree
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There appears to be good communication between management and staff
Strongly Disagree
Strongly Agree
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The culture within Phoenix SW Ltd appears to encourage contribution from all involved
Strongly Disagree
Strongly Agree
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There is, in my opinion, strong leadership which welcomes views from all
Strongly Disagree
Strongly Agree
清除選取的項目
Name and Profession (please note this is not a requirement and if you wish to you may remain anonymous)
Any further comments or feedback
Date of Completion
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