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Tech Help Form 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:
1. Ensure the iPad is connected to your home WiFi.
2. Ensure the iPad is connected with Global Protect app.
3. Ensure the iPad is connected to the HUB app.
2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect. (
https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/
)
3. Basic troubleshooting - restart the ipad completely, close and reopen the app in question, reinstall the app in question. (
https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
)
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Student First Name
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Student Last Name
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Student ID/Lunch Number
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Teacher
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Allex, Marissa S.
Bato, Julie
Beisler, Emily K.
Cook, Krista K.
Dorset, Catherine N.
Dvorak, Jessica A.
Fahie, Terisha A.
Frye, Michelle
Gaston, Rosie
Greenberg, Lisa E.
Jackson-Lott, Kylah
Kaplow, Katherine
Lockett, Allison
Loney, Susan E.
Lott, Randy E. Jr.
Manzano, Luz V.
McGeorge, Samantha M.
Mitchell, Tara
Oakes, Kathryn
Pawlowski, Catherine M.
Roberts, Shelley
Robinson, Alexis D.
Strohl, Carol
Tipton, Alexandra T.
Watkins, Alyssa
Yauger, Dina
iPad Asset Tag #
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It is the blue and white label on the back of the device.
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Parent Name
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Parent Email
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Parent Phone Number
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General Technology Issue
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Global Protect
Login issue (username and password)
Need passcode cleared for iPad
Canvas
WiFi not working at home
iPad case broken
iPad screen cracked
iPad not charging
Disabled iPad
iPad not responding
Home button doesn't work
Lost/Stolen
Other:
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Please describe the specific issue
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