Overview:
1* This document explains the data collection policy for the games and services from PLUS INFINITY STUDIOS.
2* It also explains our data storage policy.
3* In order for you to play our games or use our services we need to process some of your data. Should we need to process your data for any other purpose than offering you our games and services, we will always ask you for your consent in advance.
4* We will not share your data with third parties for advertising or any other purposes.
5* We will never sell your data to a third party for a fee or otherwise.
6* You will need to agree to this Privacy Policy before you use a PLUS INFINITY STUDIOS game or service for the first time. If you have any questions you can contact us at
dpo@plusinfinitystudios.com1. About Us
1.1 We are Plus Infinity Studios LLC, a company incorporated in Colorado, USA. You may contact us via email
dpo@plusinfinitystudios.com or
design.team@plusinfinitystudios.com2 TOPICS GOVERNED BY THIS PRIVACY POLICY
2.1 This Privacy Policy applies to all our websites, games, demos, forums, social media channels, customer and technical support and any other services we provide to you (Hereafter, the term “PLUS INFINITY STUDIOS services” will refer to all of these elements).
2.2 Specifically, this Privacy Policy governs personal data (or, as called in the United States, “personally identifiable information”) and non-personal data (or, as in the United States, “non-personally identifiable information”), which we collect from you when you’re using PLUS INFINITY STUDIOS services. (“Personal data” basically means data, which, on its own or in combination with other data, can be used to identify you).
2.3 We respect your right to privacy and will only process personal data in accordance with applicable legislation in the USA, EU and other countries where we offer our games and services.
3 INFORMATION WE COLLECT
When you use PLUS INFINITY STUDIOS services, we may collect the following data if relevant.
1. Your name and surname
2. Your email address
3. Any username (such as a forum username) used to identify you in any of our services
4. IP address
5. Technical details about any device which you use to access our services, including: Internet and/or network connection, any mobile device identifier, your operating system, browser type or other software or your hardware or other technical details. This is technical data about our users and their actions and patterns which does not provide personal data.
6. Details of your use of our services including, but not limited to metrics data about when and how you use the services, traffic data, and your geographical location data.
7. Details about your use of social networking and our services (if you have linked our services to a social networking account). This may potentially include certain data from Facebook or other social networks (including access to your friends list as well as aggregated non-personal analytics data about our users) strictly in accordance with Facebook’s and other networks’ terms and conditions – in the extent necessary to provide you with all functions of PLUS INFINITY STUDIOS games and services.
8. Any other data which you supply us via our services.
9. In case you use our forums, we may additionally process data generated automatically through your activity in the forum, date of last activity, subscribed threads, favorite posts, achievements in the forum, private messages and posts.
10. We may also collect additional optional data via our forums: contact data (messengers), website address, biography, location, interests, profession, avatar, user’s preferred language.
11. If you contact our technical support (directly or using crash reporting functionalities in our games or services), we may process other data required to help you with any queries or support matters, such as data collected in crash logs that are gathered by your device or the technical parameters of the device you use to play.
12. We may also collect some non-personal data about our users (statistical information on usage of our games and services, information on devices used to connect to them) in order to better understand how our games and services are used and to improve them based on this knowledge.
In order to play our games and use our services, we need to process data provided above. In case you do not agree to provide us with the above-mentioned data you will not be able to play our games, our demos or use other services.
We and our partners also collect data about you via cookies.
You can find out more about this in our Cookie Policy displayed when you first open this website.
4 HOW DO WE COLLECT DATA ABOUT YOU?
4.1 We may collect and process data about you in the following ways:
• Data you give us via PLUS INFINITY STUDIOS services;
• Data given when you contact us or report a problem with PLUS INFINITY STUDIOS services;
• Data about your activity as a user of our services (in addition to your IP address, country of origin, purchases, account of in-game virtual goods and currencies) – is collected automatically;
• We may also ask you to complete surveys that we use for research purposes. However, your response to surveys is purely optional. We may collect this data via PLUS INFINITY STUDIOS services or trusted partners connected with us for optional services such as surveys or polls.
4.2 This is our policy about payment details (if/when you use them): We will not receive or store any of your payment details. This is fully handled by the relevant payment platform and/or payment method/processor. If and when you make any purchases through PLUS INFINITY STUDIOS services, we are notified by the payment processor once the transaction takes place and then ensure you receive your purchase. We do not, however, receive any of your actual payment details. We only keep the data concerning transaction dates, currencies, value and the products of transaction.
5 WHY DO WE USE YOUR DATA
5.1 When we process personal data about you, we do so only as necessary to provide PLUS INFINITY STUDIOS the services you use, to meet our legal obligations or to fulfill the so-called “legitimate interests” of Plus Infinity Studios or in accordance with the other cases described in the section “How is your data used?”
To clarify, by legitimate interests we mean lawful purposes that could be reasonably expected (protecting the security of the data we process, marketing PLUS INFINITY STUDIOS games and services as well as ensuring our marketing is relevant for you, conducting anti-cheat analysis and anti-fraud checks). When we rely on the legitimate interest, we consider and balance any potential impact on you and your rights. For other purposes, we will ask for your consent and you will be entitled to withdraw this consent at any time with no impact on the validity of the processing before your consent has been withdrawn.
6 HOW DO WE HANDLE YOUR PERSONAL INFORMATION
6.1 Where do we store it?
The data we collect from you is stored securely in USA and on a need basis by those of our Trusted Partners as described below. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
6.2 How long are we going to store your data?
We will retain your personal data only for as long as needed in order to fulfill the purposes outlined in this Privacy Policy. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations. When we will no longer require your personal information in order to provide our game related services to you, we will either digitally obliterate it.
• We will keep data that is associated with the services you use for the duration of the agreement to access the services (ex. Plus Infinity Studios forums). Following account closure, limited data that we collect about you will still be retained for an additional few years for tax, legal or accounting purposes.
• For marketing purposes, we will store data as long as we have valid consent, without undue delay and no later than within 30 days from the moment we receive a request to unsubscribe.
7 HOW IS YOUR INFORMATION USED?
7.1 Your data may be used for the following purposes:
• To carry out our obligations arising from any agreements between you and us.
• To provide you with marketing information (including personalized and targeted marketing emails), which we feel may interest you. For example, we may send you newsletters or emails about Plus Infinity Studios services (of course, this is optional and we will ask you for permission first).
• To provide you with products or services that you request from us.
• To communicate with the users of our services
• To notify you about changes to PLUS INFINITY STUDIOS services.
• To maintain, improve or modify PLUS INFINITY STUDIOS services.
• To conduct competitions organized by the Plus Infinity Studios (including contact with participants, evaluation of applications, distribution of prizes, payment of tax on prizes).
• To calculate conversion rates and other elements of PLUS INFINITY STUDIOS services’ performance.
• For tax, legal and accounting purposes.
• For the accountability purposes as defined by EU legislation (GDPR).
• To target and personalize our marketing communications, offers and advertisements that we display on our websites and services as well as those of third parties based on the combined data we have collected about you.
7.2 If you decide that you no longer want to receive personalized offers, product recommendations from us, or any advertising news at all, you can opt out of this service at any time by dropping a line to
dpo@plusinfinitystudios.com.
7.3 We might process some aggregated and general non-personal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide PLUS INFINITY STUDIOS services to you (for example, with payment providers) in order to support, improve or amend PLUS INFINITY STUDIOS services. We may also share non-personal data with data analysis services to help us run PLUS INFINITY STUDIOS services.
8 DATA SHARING
8.1 Any communications you have via PLUS INFINITY STUDIOS services (e.g. via private messages or PLUS INFINITY STUDIOS forums or via social media) may reveal details about you. Also, any data you post publicly using PLUS INFINITY STUDIOS services will be publicly available to PLUS INFINITY STUDIOS users and others. We are not responsible for your publishing of any private personal data which you choose to make available via PLUS INFINITY STUDIOS services, or the activities of other users or other third parties to whom you give or make available your data.
9 THIRD PARTY INFORMATION COLLECTION AND EXTERNAL SERVICES
9.1 PLUS INFINITY STUDIOS services may, from time to time, contain links to and from the websites or services of third parties. Our Privacy Policy does not extend to these external sites or companies, so please refer directly to their privacy policies. However, the aforesaid links are purely optional and not obligatory for your continued use of PLUS INFINITY STUDIOS services.
10 OUR TRUSTED PARTNERS
10.1 We may share your data with the following Trusted Partners, who were engaged by us to help deliver our services and functionalities to you. We always provide our partners with the minimum data necessary for them to achieve the purpose of their cooperation with us. They may have access to limited data about you and process it on our behalf for only the purposes set out below (they are formally called “Data Processors”):
• Our professional advisors who assist with legal, tax, audit or accounting matters;
10.2 When required by law, we may also share your data with the police or other government authorities (including your IP address and details of suspected unlawful or fraudulent activity such as unauthorized use of payment methods and security risk scores).
10.3 Your data may be processed, stored and transferred to countries outside your country of residence and beyond the European Economic Area (EEA), such as the United States.
11 PUSH NOTIFICATIONS
11.1 If you use our mobile games, then, with your prior approval, we may send push or local notifications to your mobile device to give you updates regarding those games. You can manage this, normally from your device’s Settings section.
12 MERGERS & ACQUISTIONS
12.1 In the unlikely event of reorganization or merger of PLUS INFINITY STUDIOS we may transfer personal data to an involved third party who will protect to at least the same level as we do in this privacy policy.
13 YOUR RIGHTS
13.1 You have the right to object to the processing of your personal data in certain situations and for marketing purposes at any time. You can do so by contacting us on the email address :
dpo@plusinfinitystudios.com13.2 You have the following additional rights:
• You have the right to access data held about you;
• You may contact us to request that we delete your personal data from our system;
• You may ask us to rectify/correct your personal data, if appropriate.
• You may ask us to restrict the processing of your data;
• You have the right to transfer your data to another entity;
• You have the right to file a complaint with a data protection authority.
You can exercise these rights by contacting us at
dpo@plusinfinitystudios.com14 CHANGES TO THIS PRIVACY POLICY
14.1 We may change this privacy policy if we deem it necessary, such as for legal reasons or to reflect changes in our services. If we do so, we will make the altered Privacy Policy available online and update the “Last Updated” date.
14.2 Once we change the Privacy Policy, it will become legally binding on you 30 days after we post it online. During that period, you are welcome to contact us if you have specific questions about the changes.
14.3 Unfortunately, if you don’t agree to those changes (regardless of whether you email us or not), we must ask you to cease using our PLUS INFINITY STUDIOS games and services. This is because we need to have everyone using our PLUS INFINITY STUDIOS games and services observing the same rules so our services can function properly.
