We need good training platforms to continue to grow our team! We highly suggest volunteering to be a training platform. 

Our housekeepers cost more than $45 per hour for their cleaning but a trainee will only cost you $10 per hour to host. Your cleaning may even take less time.

Would you be interested in being a training platform for our growing team?

The Client Manager's office hours are from 7 am to 6 pm, Monday - Friday. We can be reached by phone, text, and email during these times.

Our receptionist will be sending you a text reminder around 2 days before each of your cleanings. We are all very busy and we find this helpful for our clients.

We ask that you please respond with a "YES" or "Ok" and acknowledge you got the message

If we don't hear back we will have to call or text again to make sure we are still good to go.  

Clean Day Housekeeping welcomes feedback

Definition of A Complaint:

A complaint is an expression of dissatisfaction about services received from Clean Day Housekeeping.

A complaint arises when a client is dissatisfied with the service or a portion of the service they have received from CDH

What to Do If You Have A Complaint?

Contact your Client Manager within 24 hours of the completion of your service*

1.  Pictures should be taken within 24 hours of the cleaning service
2. Photographic evidence is crucial to our management team to address these issues with the responsible staff involved  
3. Photos are necessary to properly estimate any discount needed
4. Photos are REQUIRED by management and our complaints procedures 

• Once all of this information is gathered, the management team dealing with your complaint will investigate all aspects of your complaint, allowing others who are directly involved to make their contribution. This may mean further information or evidence is sought from you.
• Feedback and complaints will be monitored and information from this will be incorporated within the performance improvement process as appropriate.
• In addition to complaints, Clean Day Housekeeping loves hearing positive feedback you may have. For example, we want to know about any particularly significant, positive experiences you’ve had as a result of any specific housekeeper or team member.  We love to recognize our team for a job well done; YOU can help us do that! 

*Feedback reported after 24 hours is welcome and needed, however, no monetary reimbursement or credit will be given.

Biohazards are considered any material that can possibly contain infectious diseases. Human and animal feces can contain diseases such as Hepatitis A and E, E. coli, Cholera, and Norovirus. Any bodily fluid is considered a bio-hazard and we do not require our housekeeping team members to handle or remain on site around any such material.

You will receive an Email from Clean Day after your cleaning is complete. 

1. Click View Invoice 
2. Add a Payment Method
3. Submit Payment

If you want to pay by check, be advised this is not a recommended form of payment. 

When paying by check you run a high risk of accruing late fees.

Checks MUST be postmarked WITHIN 5 days of your invoice date.

Please DO NOT use the return envelopes provided with your mailed invoice. This envelope is misprinted!

Make check payable to: Clean Day Housekeeping

Please hand address your envelope to:

Clean Day Housekeeping

Attn: Wendi

2844 Dolores Drive

South Park, PA 15129

Service Fee:

This $5 fee is applied to ALL invoices to cover an average banking and processing fee of 2.5% per transaction

Although we pay tax and Workers' Compensation we DO NOT charge you a tax on services 

Gas Surcharge:

This $8 fee is applied to ALL invoices and goes DIRECTLY to our Housekeeper Mileage Program

Our housekeepers drive an average of 400 miles a month to and from their client's homes and they are reimbursed for the majority, if not all, of the gas they purchased for work-related travel. 

Possible Charges 

Late Fee of $20

To avoid this fee please make sure to pay your invoice within 5 days of your completed cleaning service. 

Cancelation Fees

Cancelation with less than 24 notice:

A $20 Fee will be charged to your account by invoice

On-site Cancelation:

When cleaning is canceled AFTER your housekeeper/s arrives at your scheduled cleaning you will be billed for 50% of the quoted amount of the canceled cleaning

EXAMPLE DEFINITION

Unwanted, unreciprocated, and offensive behavior is imposed on a person(s) because of their race or sex.
Behavior that is unwelcome and which might create a stressful or intimidating environment. Such behavior can be persistent or an isolated incident towards one or more individuals.

EXAMPLES OF HARASSMENT

• Verbal abuse or taunting
• Racist/sexist jokes including practical jokes
• Leering or insulting gestures
• Unfair allocation of work or benefits
• Ignoring or “freezing out” of colleagues
• Embarrassing comments
• Intrusion or pestering, following, spying, etc..
• Physical contact from touching and petting to assault
• Display or circulation of offensive materials/books etc.
• Intrusive or persistent questioning about ethnic origin
• Irrelevant and unnecessary references to sex

RESPONSIBILITIES OF THE CLIENT AND CLEAN DAY STAFF

All forms of harassment are upsetting to the recipient and can embarrass, intimidate or humiliate an individual as well as undermine respect between colleagues. All clients and staff have an obligation to ensure that they do not harass their staff or employers or condone harassment by others.

CLEAN DAY HOUSEKEEPING MANAGERS

Be prepared to take prompt corrective action if they are aware that incidents of harassment are taking place in their office.
Prevent potentially offensive material from being displayed or circulated in the workplace.
Ensure that policy and complaints procedures are communicated to all new staff/trainees as part of training and indication programmers
Make it absolutely clear that they should report ALL cases of harassment

Confidentiality of  Information

It is a condition of the Clean Day Staff that we agree not to divulge (either during or after employment) any confidential information (recorded or oral) regarding the Client to unauthorized persons, either inside or outside of the business.

Client information, data, and systems are important assets and it is our responsibility to safeguard these from loss, destruction, and unauthorized copying, alteration, and disclosure.

Anyone corrupting personal information, physically damaging equipment, releasing confidential information without authority, or altering or tampering with information in any other form will be subject to disciplinary procedures up to and including dismissal. Criminal offenses will be reported to the police.