jTask CCMP Training Course – Terms and Definition Quiz (21)

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These questions are from the Terms and Definition quiz provided as part of jTask CCMP Training. As part of the course students complete over 100 questions about the ACMP Standard and Code of Ethics to prepare them for the CCMP exam. Allow ~25 minutes for this Quiz. Allow 1 min 12 sec per question, this is the amount of time you will have for the actual CCMP exam question. Good luck.

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What is ACMP Standard’s definition of Outcome? *

1 point

The benefit derived from a specific change

A specific, measurable result or effect of an action or situation.

A project deliverable.

A quantifiable result.

What is ACMP Standard’s definition of Change Risk? *

1 point

An event or condition that, if it occurs, may have an effect on the change benefits.

Assessment of the Sponsors level of resistance to change.

All items listed in the Risk Register.

A condition that, if it occurs will impact the return on investment.

What is ACMP Standard’s definition of Sustainability? *

1 point

Change management funding is approved for post Change Implementation activities.

Communication activities supporting the change effort continue after the change has been implemented.

The ability to maintain the future state.

The ability to accomplish the vision.

What is ACMP Standard’s definition of Competency? *

1 point

The combination and application of knowledge, skills, and experience.

The organizational or individual collection of knowledge, skills, and abilities.

The ability to perform a specific learning task.

The capability to complete a specific job related task.

What is ACMP Standard’s definition of Governance? *

1 point

The measurement and monitoring of the Change Management Plan.

Approving/rejecting, monitoring, and adjusting activities of the Change Management plan.

Establishment of policies, and continuous monitoring of their proper implementation, by the members of the governing body.

Managing the Project Steering Committee.

In ACMP Standard’s definition of Change Impact, what components are affected during the transition from the current state to the future state? *

1 point

People and technology.

People, systems, and technology.

People, process, technology, organizational structures, and fixed assets.

People, process, technology, and the workplace.

What is ACMP Standard’s definition of Stakeholder? *

1 point

An individual or group affected by a technology change.

An individual affected by a change.

End-users impacted by the Change initiative.

Company or organization shareholders.

What is ACMP Standard’s definition of Sponsor? *

1 point

The individual or group responsible for the realization of the benefits of a change.

The executive with budget responsibility.

The executive responsible for the Change Management function.

The individual or group in the organization accountable for the realization of the benefits of a change.

What is ACMP Standard’s definition of Change Saturation? *

1 point

Inability of End-users to absorb the change impacts to realize the benefits of the change.

When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change.

Stated Organizational Change Objectives exceeding Personal Performance Objectives.

The result of Change demand less Change supply divided by capacity.

What is ACMP Standard’s definition of Sponsorship? *

1 point

The process of aligning stakeholders to support and own a change.

The process of obtaining financial support from a sponsor.

The process of agreeing on formal support from executive management on a project.

The process of aligning the executive sponsor to the outcome of the Change Initiative.

What is ACMP Standard’s definition of Adoption? *

1 point

Adoption occurs when the Sponsors sign off on the Change Management Plan

Adoption occurs when the Future state is achieved, and the financial benefits are achieved.

Adoption occurs when stakeholder behavior is consistent with the future state behavior.

Adoption occurs when the last phase of the Change Management Process, Complete the Change Management Effort, is complete.

What is ACMP Standard’s definition of Engagement? *

1 point

Stakeholder involvement and influence in the change process.

Coaching of Executive sponsors.

Number of times the Change Agent Team meets before the project goes live.

Project Management involvement and influence in the change process.

What is ACMP Standard’s definition of Change? *

1 point

The act or instance of making or becoming different.

The transition from a current state to a future state.

The process of causing a function, practice, or thing to become different.

The achievement of the new state.

What is ACMP Standard’s definition of Current State? *

1 point

The current situation now.

The beginning of the change.

The results of the review before the start of the change.

The condition at the time the change is initiated.

What is ACMP Standard’s definition of Benefit? *

1 point

The financial return on investment.

The quantitative and qualitative, measurable, and non-measurable outcomes resulting from a change.

Increase in customer sales and a reduction in expenses.

Measurable and non-measurable outcomes from the change initiative.

What is ACMP Standard’s definition of Resistance? *

1 point

Sponsor opposition to a change.

A stakeholder’s opposition to a change.

Customer opposition to their supplier’s changes.

An individual’s ability to resist change based on their organizational power.

What is ACMP Standard’s definition of Change Management? *

1 point

The discipline that guides how we prepare, equip and support individuals to adopt change successfully.

A framework for managing the effect of new business processes, changes in organizational structure or cultural changes.

The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.

The process, tools, and techniques to manage the people-side of change to achieve the required business outcome.

What is ACMP Standard’s definition of Readiness? *

1 point

The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change.

Formal Change Sponsor approval of Go-live.

All changes have been documented and training has been completed.

Stakeholders have been surveyed and the results confirm that they are ready to accept change.

What is ACMP Standard’s definition of Benefit Realization? *

1 point

The achievement of the expected outcomes of a change.

The project delivers the benefits stated in the business case.

The common thread that runs from organizational strategy through project deliverables that contribute benefits.

The expected results of the project.

What is ACMP Standard’s definition of Future State? *

1 point

The outcomes of the Strategic Plan.

The expected results of a Change initiative.

The condition at the time when the benefits have been realized.

The organization of a company that operates without a formal hierarchy "adhocracy."

What is ACMP Standard’s definition of Vision? *

1 point

The five-year organizational goals and aspirations.

The description of the future state.

Something that you imagine.

Organization’s purpose.

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