CMM Payment Issue
NOTES
1. Please fill the form in all English.
2. If you use iOS system, please must send screenshot of iTunes purchase receipt to our FB CS or official Email: cmm-cs@hoolaigames.com.
3. We only deal with the issue that no more than 30 days.
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Email *
1. Type of Issue *
2. Happen Time *
MM
/
DD
/
YYYY
Time
:
3. IGN *
Please confirm your In Game Name (case sensitive)
4. Server No. *
Please provide the server ID when you login (such as "S1" "S2")
5. FB Name or Email *
Please provide your Facebook name that we can reply to you, if do not have, please write your Email here
6. Purchase item name *
Please make sure the correct name is consistent with your receipt
7. Google GPA if Android *
If you are Android user, you must fill in this receipt number(such as GPA.XXXX-XXXX-XXXX-XXXXX) otherwise we can't help you to check of your issue. If not, please write "ios" here. If you have more than one order, please write such as GPA.XXXX-XXXX-XXXX-XXXXX, GPA.XXXX-XXXX-XXXX-XXXXX, GPA.XXXX-XXXX-XXXX-XXXXX
8. Have you sent receipt if iOS *
If you are iOS user, you must send receipt or purchase history screenshot of iTunes via FB to our CS before submit the form otherwise we can't help you to check of your issue.
9. Device & Version *
eg: iPhone X iOS 11,  iPad Air 2 iOS 9,  Samsung S6 Android 6
10. Region
eg: Indonesia
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