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MuleSoft Support Service
Please spend 5 minutes giving answers to help us better understand your need for MuleSoft support and maintenance.
Here are just some of the reasons to benefit the MuleSoft maintenance:
✔️ Flexible support plans starting from business time and up to 24x7 care;
✔️ The annual subscription-based pricing model;
✔️ Clients can be hosted anywhere, internal or external;
✔️ Access to the cross-functional and multi-disciplinary team of experts;
✔️ Dedicated customer support portal with 24/7/365 access;
✔️ Emergency support capabilities 24/7/365 with dedicated expert staff;
✔️ Direct escalation to MuleSoft (Level 4);
✔️ Single point of contact for continued operational support.
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* Indicates required question
Email
*
Your email
Does your business belong to an industry where the 24/7 support service is required?
*
Yes
No
Not sure
Does your business spread across different geographies or time zones?
*
EMEA
APAC
LATAM
Other:
What support hours would best work for you?
*
9x5 (9:00-18:00, Mon-Friday)
9x5 (9:00-18:00, Mon-Friday) + 24x7 on-call for business critical issues
12x5 (8:00-20:00, Mon-Friday)
12x5 (8:00-20:00, Mon-Friday) + 24x7 on-call for business critical issues
18x5 (5:00-23:00, Mon-Friday)
18x5 (5:00-23:00, Mon-Friday) + 24x7 on-call for business critical issues
24x7
Other:
Required
Why do you need the support service?
*
We faced issues that require a quick reaction and resolution
We need an assistance in keeping running and monitoring our integration platform (MuleSoft)
Industry regulations or other requirements
Increase business or/and operational KPIs (profitability, sales and etc.)
We need someone who can resolve critical incident out of business hours
We would like to focus internal resources on other activities than support
We don't have in-house IT-team capable to keep system up and running
Our application landscape is constantly changing so we have a backlog of improvements
Other:
Required
What levels of support do you need?
*
L1. Basic help desk resolution and service desk delivery
L2. In-depth technical support
L3. Expert product and service support and development
Other:
Required
What types of communication options do you need?
*
Self-service portal (Incident reporting, Knowledge base articles, FAQs and etc.)
Messengers (Whatsapp, Teams, Skype, Slack etc)
Email ticketing
Phone
Other:
Required
What maximum response time do you expect for an urgent request?
*
15 min
1 hour
4 hours
1 business day
Other:
Required
Which MuleSoft subscription level do you have?
Gold
Platinum
Titanium
Clear selection
How many systems do you integrate with MuleSoft?
1 - 10
10 - 50
50 - 100
100+
Clear selection
How many APIs do you have running?
1 - 10
10 - 50
50 - 100
100 - 200
200+
Clear selection
How many incidents and requests related to MuleSoft per month do you expect based on your experience?
*
Less than 5
Less than 15
Less than 25
Can't answer
Other:
Do you need the support service for other environments besides the production (pre-production, test, development, etc.)
Yes
No
Other:
Clear selection
What could be the average number of hours you need for the support in a month?
40 hours or less
40-80 hours
80-160 hours
Can't answer
Other:
Does your business incur direct financial losses if the system(s) stops working completely or you have some work rounds?
Yes, it will impact the business
The impact is minor or the risk of impact is low
Can't answer
Other:
Clear selection
How much would you expect this MuleSoft support service to cost per month?
*
1'000 - 5'000 Euro
5'000 - 10'000 Euro
5'000 - 15'000 Euro
15'000 - 20'000 Euro
At what price per month would you consider the MuleSoft support service so expensive that you would not consider buying it?
*
1'000 - 5'000 Euro
5'000 - 10'000 Euro
5'000 - 15'000 Euro
15'000 - 20'000 Euro
At what price per month would you consider the MuleSoft support service to be priced so low that you would feel the quality couldn’t be very good?
*
1'000 - 5'000 Euro
5'000 - 10'000 Euro
5'000 - 15'000 Euro
15'000 - 20'000 Euro
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