NiteLine Dublin Caller Survey

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Thank you for taking the time to complete our short survey. All responses are confidential and none of the information you provide can be linked to you or any conversations you may have had with NiteLine volunteers. The purpose of this survey is to allow us to continually improve the quality of our service to better serve our callers.

Please note this survey is for NiteLine Dublin. NUIG, UCC and QUB each have their own separate NiteLine.

How many times have you contacted NiteLine?

Once

2-5

5-10 times

More than 10 times

Clear selection

What medium(s) have you used?

Phone

Instant Messaging

Both

Clear selection

What topics were discussed? (This is not an exhaustive list)

Prefer not to say

I did not speak during the call

Bereavement

College

Covid-19

Financial worries

General Conversation

Loneliness

Looking for Information

Mental Health (Clinical/Specific Diagnosis)

Mental Health (General/No specific Diagnosis/Stress)

Physical Health

Rape/Sexual Assault/Sexual Abuse

Relationships (non-romantic: family, friends etc.)

Relationships (romantic)

Self Harm

Sexuality/Gender Identity

Suicide

Other:

Which college/university do you attend? *

DBS

NCAD

RCSI

TCD

TUD

UCD

I'm not a college/university student

Other:

How did you hear about NiteLine?

Posters/stickers/leaflets (or other promotional material) in my college

NiteLine's Facebook

NiteLine's Instagram

NiteLine's LinkedIn

NiteLine's Tiktok

Through NiteLine's Public Faces (volunteers who represent NiteLine publicly)

Publicity events e.g. awareness stands, talks, collaborative events with societies

Word of mouth

Lecturers/Tutors

Students' Union

Counselling

Other:

How would you rate your experience contacting NiteLine? *

Very helpful

Somewhat helpful

Neither helpful nor unhelpful

Somewhat unhelpful

Very unhelpful

If you have any other feedback for us, we would love to hear it.

If you would like to leave a testimonial about your experience talking to a NiteLine volunteer, please do so here. This will be anonymous, and may be published in full or in part to help advertise NiteLine

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