Appeals Form

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Appeals Form

We take appeals seriously and will investigate and respond to your appeal as soon as possible. Thank you for bringing your concerns to our attention.

To view One Training's Appeals Handling Policy please click here

Name: *

Course:
*

Trainer / Assessor name:
*

Date of decision:
*

YYYY

What was the decision:
*

Reason for your request:
*

Occurrences leading up to this request:
*

What outcomes are you seeking or expect:
*

Can we improve our system to avoid these situations in the future:

Declaration
*

I declare that the information provided above is true and accurate to the best of my knowledge. I understand that providing false or misleading information may result in disciplinary action.

Required

Appeals Handling Timeframe

Written acknowledgement by One Training no later than 24 hours from the time the appeal is received. This acknowledgement is intended to provide the appellant assurance that One Training has received the appeal and will review the relevant issues and provide a response as soon as practical. The acknowledgement must inform the person that they will receive a written response.
The handling of an appeal is to commence within seven (7) working days of the lodgement of the appeal and all reasonable measures are taken to finalise the process as soon as practicable.
A written response must be provided to the appellant within fourteen (14) working days of the lodgement of the appeal, including details of the reasons for the outcome.
Where an appellant is not satisfied with the handling of the appeal by One Training, a body or person from an independent third party can be requested to review the appeal. The third-party is required to respond to their recommendations within fourteen (14) working days of their review being requested.
Appeals must be lodged within twenty-eight (28) working days of the decision or finding being informed to the person. An appeal must be submitted using the One Training – Request for an Appeal of a Decision form.
As a benchmark, One Training should attempt to resolve appeals as soon as possible. A timeframe to resolve an appeal within thirty (30) calendar days is considered acceptable and in the best interest of One Training and the appellant.
An appellant should also be provided with regular updates to inform them of the process of the appeal handling. Updates should be provided to the appellant at a minimum of two (2) weekly intervals.
Appeals must be resolved to a final outcome within sixty (60) calendar days of the appeal being initially received. Where One Training Chief Executive Officer considers that more than 60 calendar days are required to process and finalise the appeal, the CEO must inform the appellant in writing, including reasons why more than 60 calendar days are required.

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