Organizational Leadership

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SWOT analysis does NOT look at a leader's

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opportunities.

weaknesses.

strengths.

timeline.

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Which of the following is an example of a figurehead role?

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serving on committees with members from outside the organizational unit

scheduling when employees will use material and equipment

signing official documents

answering letters

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Two-factor theory proposes that employees are motivated by _____factors.

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extrinsic

maintenance

intrinsic

hygiene

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To get people in a good mood, the ______ influencing tactic may be used by being friendly and praising others before you ask them for what you want.

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consultation

personal appeals

ingratiation

inspirational appeals

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The neutral third party who helps resolve a conflict is the

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arbitrator

negotiator

motivator

mediator

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____ means that the leader works with followers to help them identify and learn the behaviors that will lead to successful task accomplishment and organizational rewards.

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Diagnostic leadership

Directive leadership

Prescriptive leadership

Path clarification

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Which of the following is NOT a benefit of self-managed teams?

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a decreased likelihood of social loafing and groupthink

a sense of belonging and ownership in one's work

greater employee participation

reduced operational costs because of reductions in managerial ranks and greater efficiencies

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The contingency perspective of leadership requires leaders to be both insightful and flexible so that

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they can adapt their behaviors and styles to the immediate situation.

they can learn new competencies.

they can work with employees that don't like them and reduce turnover.

they can find employees who like them and work with these employees to improve the environment.

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Power based on the user's personal relationship with others is

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referent

reinforcement

relationship

reward

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According to path-goal theory, which of these behaviors encourage employees to reach their peak performance?

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achievement oriented

competitive

supportive

participative

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The ____ leadership model is used to determine if a person's leadership style is task- or relationship-oriented, and if the situation matches the leader's style to maximize performance.

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behavioral

contingency

path-goal

normative

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Shirking of individual responsibility is also known as

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groupthink.

social loafing.

synergy.

task facilitation.

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The form of coaching in which a more experienced manager helps a less experienced protégé is

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networking.

mentoring.

relegating.

delegating.

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Charisma is:

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found in all transformational leaders.

relational in nature.

totally determined by the situation.

a psychological phenomenon.

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Gem Agency uses social events to reinforce examples of its values, sees employees as their top asset, has a strong link between performance and rewards, and constructively encourages excellence. What type of culture do they have?

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hierarchical

weak

strong

national

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Leadership is the ability to do all of the following EXCEPT

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manipulate deals.

motivate others.

influence others.

enable others to contribute towards the effectiveness and success of the organization.

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Which reports examine a problem and suggest solutions?

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formal

analytical

informational

persuasive

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A transactional leader is one who

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works for long-term goals of the organization.

is the ideal form of leadership.

deals with people in order to get them to do things the leader wants.

inspires people and has strong interactions with them.

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Authoritarianism is the degree to which employees

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defer to others.

take no orders from others.

don't want to be told what to do.

don't want to be told how to do the job.

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Leaders can successfully convey information and meaning of the message through

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contingency leadership.

connection.

coercive power.

communication.

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The message receiving process includes

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listening, analyzing, and checking understanding.

listening, paraphrasing, and analyzing.

listening, analyzing, and following up.

listening, analyzing, and giving feedback

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Recognizing workers' differences and needs

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encourages competition among the workforce.

causes low morale among workers.

leads to low productivity.

leads to claims of discrimination.

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The most powerful determinant of overall situational favorableness is

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task structure.

position power.

leader-member relations.

locus of control.

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The ______ follower is someone who is high on involvement but low on critical thinking.

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alienated

pragmatic

passive

conformist

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The type of follower who reveals the greatest range of behaviors is the

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pragmatic follower.

isolate.

effective follower.

conformist follower.

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Team members have equal authority in a

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line organization.

line and staff organization.

staff organization.

flattened organization.

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Teams that bring together people to perform unique tasks to create new products are

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corporate cultures.

cross-functional teams.

committees.

specialized teams.

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The ____ follower is someone who is neither high on critical thinking nor involvement.

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conformist

pragmatic

passive

alienated

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A single person entrusted with the responsibility of acting as the organization's conscience is called a(n)

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ombudsperson.

mentor.

whistle blower.

entrepreneur.

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In leadership trait theory, what is a trait?

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the list of key behaviors a leader exhibits

a list of the things that make leaders different to everyone else

a list of key characteristics that makes a leader great

a list of the key things that a leader should do to be great

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The theory which identifies contingencies that either limit the leader's influence or make a particular leadership style unnecessary is called

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situational leaders.

transactional leadership.

leadership substitutes.

competency-based leadership.

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