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Jira Service Desk + Chat Questionnaire
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What is your role at your company?
Your answer
How many people work at your organization?
less than 10
more than 10, less than 1000
more than 1000
Clear selection
How many help desk projects do you have set up in Jira Service Desk?
Your answer
Do you have a designated Slack channel for your employees to go to when they need help?
Yes
No
Clear selection
If yes, how many questions do you feel are something the help seeker should be able to resolve on their own?
Your answer
If yes, how often are they repetitive questions or something that could be resolved by looking at a knowledge base article?
Your answer
Do you have a portal or digital space for knowledge base articles?
Yes
No
Clear selection
Do you refer to knowledge base articles to resolve help-seekers issues?
Yes
No
Clear selection
What kind of pain points do you think a JSD Slack integration would help resolve for you?
Your answer
What sort of workflows would you like to see or be notified of within a JSD Slack integration?
Your answer
How often are you logging a ticket yourself on behalf of a help seeker?
Your answer
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