Retail Volunteer Training Quiz

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Email *

Please enter your full name. *

Which days of the week is Local open? *

1 point

Monday, Wednesday, and Friday

Monday - Friday

Wednesday - Sunday

Tuesday - Saturday

How long is a volunteer shift? *

1 point

2 hours

2.5 hours

3.5 hours

4 hours

What is the minimum time commitment expected of a Local Volunteer? *

1 point

2 shifts per month, for 3 months

3 shifts per month, for 1 month

1 shift per month, for 6 months

There is no specific expectation

How do customers shop at Local? *

1 point

Online at www.wildsight.ca/local

In-person at the store

All of the above

When can a customer place an online Local order? *

1 point

During store hours

When the store is closed

Monday to Friday only

Any time, 24-7

When can a customer pick up their online order? *

1 point

Any time, 24-7

Saturdays only

During store hours, next day

Pickup is not available, all orders are delivered

How much does it cost to have your order delivered? *

1 point

Free

$3.75

$5.00

$10.00

Local delivers to: *

1 point

Only within City of Fernie boundaries

Jaffray to Hosmer

Ski hill to Dicken Road

West Fernie only

What type of food is sold in Local? *

1 point

Only food grown in Fernie

Only food processed near Fernie

Only food grown and processed in BC

Local food grown and processed across Canada, with priority for Fernie and BC grown products

What organization started and runs Local? *

1 point

Wildsight Elk Valley

City of Fernie

Mountain Market

Local Vendors

Local is a social enterprise. What is the goal of the store? *

1 point

To operate like a regular grocery store with a focus on profit for the business

To provide a low-barrier model of food access that supports local producers

Wildsight Elk Valley is a not for profit that aims to protect plant and animal biodiversity and create sustainable communities in the Southern Rockies region of British Columbia. We work to cultivate a thriving, knowledgeable and resilient local food culture in the Elk Valley through education, advocacy and community engagement. *

1 point

True

False

How many in-store shadowing training shifts do you need to do to complete your volunteer training? *

1 point

There will always be someone in store to support you when you complete volunteer shifts at Local. *

1 point

True

False

Why is it important to learn about the vendors and their local food products? *

1 point

To provide quality customer service

To share the stories of local farmers & producers

To support customers in making their purchases

All of the above

Which is NOT a Retail Volunteer's responsibility? *

1 point

Counting the cash float

Inputting inventory to the Local Line system

Serving customers

Checking fridge and freezer temperatures

A customer has a suggestion for a new vendor. What should you do? *

1 point

Thank them and then return to your work

Try and remember the name for later

Include the suggestion in your end-of-day notes

Call the Coordinator

If you aren't feeling well before your volunteer shift, what should you do? *

1 point

Communicate with the Volunteer Coordinator via Basecamp HQ

Change your schedule on Basecamp HQ

Take the online COVID-19 self-assessment

All of the above

If someone in my home has a confirmed case of COVID-19, is quarantining, or is being tested for COVID-19, I should cancel my Local volunteer shift. *

1 point

True

False

If you start to feel unwell during your Local volunteer shift, you should: *

1 point

Wait to care for yourself until you get home

Tell the Lead Volunteer immediately

Try and forget about it

None of the above

When you move away from the cash desk to complete another task you should sanitize or wash your hands. *

1 point

True

False

If the store gets busy during your shift, what should you do? *

1 point

Panic

Call for the Trainer or Lead Volunteer for support

Tell some customers to leave

All of the above

When a customer comes to pick up their online order, what should you do? *

1 point

Ask for their first name and find their order

Pull the boxes with their name on them from the identified areas

Double-check the contents of the order before providing it to the customer

All of the above

What should you do if a customer asks a question that you don't know the answer to? *

1 point

Ask your Trainer or Lead Volunteer

Check the Volunteer Manual FAQ or website

Take the customer's information, and let them know that we will get back to them

All of the above

If you encounter a major problem (internet issue, Square or LocalLine not working etc.), what should you do? *

1 point

Close the store

Call another volunteer

Ask your Trainer or Lead Volunteer for support

Go home

Send me a copy of my responses.

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