CUSTOMER INQUIRIES/CLAIMS
This form is intended to gather details of your inquiries/claims related to an order.

Please make sure to double check all the details before hitting the submit button.

Our terms and conditions are available on this link for your reference: https://www.lalamove.com/en-ph/terms-and-conditions 

If you are submitting a claim, while you are waiting for a response from our Escalation team, kindly prepare proofs needed to initiate the review of your claim/concern such as:
  • Photo/s of the item (before) 
  • CCTV Footage from the pick-up location
  • What is the packaging of the item?
  • Official receipt of the item (or any proof of the amount)
  • Screenshots of conversation with the driver (either SMS or call logs)
  • Screenshots of conversation with the sender or recipient (either SMS or call logs)
Sign in to Google to save your progress. Learn more
What is your name? *
What is your registered email address on the LLM App? *
What is your registered mobile phone number on the LLM App? *
What is alternative active contact number that we can reach you at? (Please put NA if you don't have any) *
What is the Order ID related to your concern? *
Driver Name and Contact Number *
Please input the details of your inquiry/claim *
Did you already informed LLM Customer Service via chat or call?
Clear selection
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Lalamove. Report Abuse
Google Forms