2021 CSSD NSC Customer Satisfaction Survey
National Surgical Corporation (NSC) is an import manufacturer in the healthcare industry, distributing surgical instruments, consumables, equipment and shelving to all major hospitals and healthcare facilities throughout Australia.

NSC is conducting a questionnaire to identify if our customers are happy with our customer service, product range and Account Manager/ customer service support.

The survey will take less than 3 minutes to complete. Everyone who completes this survey will receive an office essentials pack (*except SA). You can also remain anonymous to provide your feedback.

Thank you for your time.
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What type of hospital/healthcare facility do you work in? *
What is your job description? *
How much do you know about NSC and our product range? *
Alot
Not much at all
In the past year, do you think NSC has become more or less focused on our customers and their needs? *
How satisfied are you with the product quality of the following NSC CSSD products? *
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
Haven't used this product
Cleaning brushes
Instrument tip protectors
Locking tags
Face & Eye Shields
Medicon surgical instruments
Sterilisation trays
Height adjustable packing tables
Chrome wire shelving/ compactors
Pegasus high density racks/ cabinets
Please select your overall satisfaction with National Surgical Corporation’s customer service and support listed below *
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
Don't know/ N/A
Customer service assistance
Sales representative knowledge
Sales representative responsiveness
Price of products
Number of back orders of products
Training and inservice support
Quoting
What stage do you think your hospital is at since the beginning of the pandemic?
Clear selection
How would you view National Surgical Corporation as an organisation? Tick as many as you like *
Required
Have you visited any of the NSC websites and did you find what you were looking for?
Visited - Yes found info
Visited - Didn't find info
Visited - Found some info
Not visited
www.nationalsurgical.com.au
www.chromewireshelving.com.au
www.medicalstoragesolutions.com.au
www.surgicalinstruments.net.au
NSC LinkedIn Page
Clear selection
How likely would you recommend NSC to another Sterilisation department within a Hospital/Healthcare Facility?
Not at all likely
Definitely likely
Clear selection
Is there anything that makes NSC different from other suppliers?
Are there any products that you find difficult to source?
To receive your office essentials pack for your department, please enter your details below (SA customers can enter their details, but are not eligible for the prize). Name:
Hospital and Department
Email
Phone
Thank you for your time in completing our survey
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