giga Account Deletion Form

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Saying good-bye so soon?

You can delete your giga account only if you do not have any active giga lines. If you have an active line, do submit a cancellation request for those lines via the giga app first. Upon cancellation of your giga lines, you can continue to enjoy full services until the last day of your current cycle, and your giga line is still considered active.

Do note that after your account has been deleted, you will no longer be able to login to your giga account and resume using your giga lines. The deletion of giga account cannot be reversed. Any unused gigaBucks that you have in your gigaWallet will also be forfeit.

To proceed with your giga account deletion, please complete this form to submit a request.

What's next?
1. Your request will be processed within 3 working days.
2. You will receive a verification email* to complete your giga account deletion if you fulfil the criteria.
3. Once you have successfully verified your giga account deletion, we will work on it and it will be completed within 24 hours.

*By default, the verification email will be sent to your giga account email unless you have changed your contact email before under Mega menu > "My account" > "Email address".

Name *

Email address that was used to register for your giga account.

If you’ve forgotten your giga registered email, Simply click here and follow the steps shown to retrieve it first.

Could you share with us your reason for deleting your giga account? *

I have cancelled/ port-out my giga numbers

I would like to sign-up for a new giga account

I would like to manage a new giga account

Other:

1. I have checked that I do not have any active giga lines.

2. I acknowledge that after my account has been deleted, I will no longer be able to login to my giga account and resume using my giga lines.

3. I acknowledge that any unused gigaBucks that I have in my gigaWallet will forfeit.

4. I acknowledge that the deletion of my giga account cannot be reversed.

Yes, please proceed to delete my giga account

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