FREE ICF ACC Credential Exam mock test

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Think you're ready for the NEW ICF ACC Credential exam?

Take our practice test and find out! You'll get 40 questions to assess your knowledge of the ICF Core Competencies and Code of Ethics. You've got 60 minutes to ace it. Get 31 right and you're on the right track!

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Question 1

When coaching a client who is impressed with your expertise in the client's field, it is important to do what?

1 point

Offer to use your expertise for an additional fee.

Explain the difference between a coach and a consultant.

Use your expertise to help the client create more challenging goals.

Use your expertise to help the client uncover their hidden talents.

Clear selection

How important is the ICF code of ethics?

1 point

It is relevant to pass the ICF exam.

Every client has to read it before the start of a relationship.

Every ICF certified coach is bound by these ethics.

The coach has to explain its key elements to the client.

Clear selection

Question 3

What makes a question powerful?

1 point

It is open ended and not leading.

It is difficult to answer.

It requires deeper thought by the client and creates an environment for discovery.

It requires a long answer.

Clear selection

Question 4

How can a coach best help a client deal with anger and disappointment?

1 point

Help the client move away from it.

Give the client space to vent the client’s situation without judgment.

Acknowledge that it is present.

Identify the root cause.

Clear selection

Question 5

How do you coach a client who feels stuck?

1 point

Ask questions that allow the client to consider what being free from this situation feels or looks like.

Introduce a metaphor to think through together.

Suggest the way forward.

Help the client discover his/her feelings about being stuck.

Clear selection

Question 6

When is planning and goal setting most effective?

1 point

When the client creates them.

When the coach creates them.

When there are follow ups after the session.

When it is co-created by client and coach.

Clear selection

Question 7

If a conflict arises between two clients and one asks the coach to intervene, what is an appropriate response?

1 point

Be a mediator of the conflict.

Refuse to intervene.

Decide which client to keep and interrupt the other relationship.

Help the client devise a strategy to confront the other person.

Clear selection

Question 8

What should a coach do when a client shifts from their initial focus?

1 point

Check in with the client and move in the client's desired direction.

Notice the shift and bring the client back on track.

Bring the client back on track without sharing any observations.

Share an observation and ask the client what comes up for them.

Clear selection

Question 9

If a client wants to end a contract prematurely what do you do?

1 point

Insist about the benefits of completing the relationship.

Complete the contract without charging the client for the remaining sessions.

After questioning the client as to why, if it is what the client wants end the contract immediately.

Suggest another coach who could actually help.

Clear selection

Question 10

When a client asks a coach for advice on how to move forward, what is the best coach approach?

1 point

Share advice outside of the coaching session.

Ask questions that allow the client to consider and explore possible strategies.

Ask the client if they prefer a mentoring or consulting relationship.

Refuse to give advice.

Clear selection

Question 11

When a coach tells a client that they seem anxious or agitated what is the coach doing?

1 point

Interpreting the client's feelings.

Projecting his/her own feelings onto the client.

Listening beyond the words.

Leading.

Clear selection

Question 12

How is a coaching session different then a regular conversation?

1 point

Coaching conversations are thought provoking.

Coaching conversations are based on the ICF Core Competencies.

Coaching conversations are future based.

Coaching conversations are facilitated by a Coach.

Clear selection

Question 13

What is the most effective way to begin a coaching session with a regular client?

1 point

Check in on the client's progress since the last time you met.

Ask the client if s/he put the agreed plan into action.

Allow the client to set the direction.

Ask the client how s/he is feeling.

Clear selection

Question 14

What is the value of emotions in coaching?

1 point

Emotions provide a context for understanding and moving forward.

Emotions have to be acknowledged.

Emotions are signals and tell the coach when it is important to go deeper.

Emotions must be explored.

Clear selection

Question 15

If a client tells the coach that coaching is not working, what is an appropriate response?

1 point

The coach suggests a different helping profession.

Allow the client to elaborate in a calm and accepting environment.

The coach invites the client to continue the coaching relationship.

The coach acts in accordance with the termination clause of the contract.

Clear selection

Question 16

What makes Direct Communication most effective?

1 point

It avoids waste of time by keeping the conversation straight to the point.

It avoids misunderstanding between the coach and the client.

It increases the challenge.

When it assists the client in gaining greater clarity.

Clear selection

Question 17

Helping a client see the end result is an example of what?

1 point

Backwards planning.

A visualisation.

A discovery exercise.

An envisioning technique.

Clear selection

Question 18

An effective coaching plan is based on what?

1 point

Whatever the client thinks should be in it.

S.M.A.R.T goals.

An agreement between the coach and the client.

Strong accountability.

Clear selection

Question 19

How do you handle a client who brings multiple issues to the table?

1 point

Ask what keeps the client awake at night.

Ask where the client wants to start.

Ask to narrow the topic because there is not enough time.

Pick the first topic that the client mentioned.

Clear selection

Question 20

When is a coach not in violation of ethics and standards?

1 point

When a coach follows the contract with the client.

When a coach keeps client information confidential.

When a coach follows the working agreement with the client.

When a coach follows the ethical standards of the ICF.

Clear selection

Question 21

What is a foundational principle of coaching?

1 point

The client’s beliefs impact his or her actions.

The client is competent and whole.

The client is empowered to make choices.

The coach is a neutral partner in the process.

Clear selection

Question 22

How does a coach manage progress and accountability?

1 point

Follow up on actions.

Check in on the progress the client made in between sessions.

Ask the client how they will hold himself or herself accountable.

Send reminders to the client to ensure they take action.

Clear selection

Question 23

What does active listening entail?

1 point

Repeating back to the client every thing they say.

It hears what is said and what is not said.

Taking notes so you look like you are listening.

Being with the client as they share a struggle.

Clear selection

Question 24

What often keeps a client from maximizing their potential?

1 point

Limiting beliefs.

Their saboteurs.

Not having enough coaching sessions.

No follow-through on their action items.

Clear selection

Question 25

What is the role of the client in action plans?

1 point

The client needs to be held accountable for the action plans.

To agree to what the coach develops for the client's action plan.

To validate the plan is a good one.

To be involved in designing every action at every stage.

Clear selection

Question 26

What is an effective coach approach pertaining to feedback?

1 point

Feedback must be in the moment of the offence.

Feedback must be clear and direct.

Feedback should be cleared with the client's manager first (if this is an office setting.)

Correcting your client when they are wrong.

Clear selection

Question 27

When a person becomes frustrated with a coach who is not giving expert advice, what might the problem be?

1 point

The client needs a mentor instead of a coach.

The coach did not clearly explain what coaching is and is not.

They have the wrong coach.

The coach is unengaged with the client's success.

Clear selection

Question 28

What is the number one priority when coaching a client?

1 point

Helping the client achieve the client's agenda.

That they arrive on time and that you end on time.

That the coaching agreement takes about 1/3 of the total time of the session.

Being a great listener.

Clear selection

Question 29

Partnering with a client and their learning style requires what?

1 point

An understanding of the client's learning style.

Having the client bring a problem to discuss.

Extra time in the session.

Incorporating the client’s learning style into the session.

Clear selection

Question 30

What should a coach do after delivering a powerful question if the client hesitates?

1 point

Ask it again in a different way.

Let silence do the heavy lifting and leave space for processing and response time.

Make sure the client understood the question by explaining it a bit for clarity.

Ask if that question has meaning for them.

Clear selection

Question 31

How should a coach handle pauses in coaching?

1 point

Start another contract.

Bring out the contract to talk to them about the pauses.

Ask them another question in a different way to get them thinking again.

Allow silence to get the work done.

Clear selection

Question 32

How do ethics pertain to coaching records?

1 point

All records are confidential and must be handled in a way consistent with state laws.

Ethics don't apply to share information, if it is for the help of others.

Some records are confidential, and some can be shared.

Ethics are only necessary for long-term clients.

Clear selection

Question 33

Who is most qualified to determine an appropriate course of action?

1 point

The client's supervisor or manager.

The coach.

The coach and the client together with direction offered by the coach.

The client.

Clear selection

Question 34

What is coaching presence?

1 point

Being physically present with the client.

Having an open style that is flexible.

When the coach creates an environment of trust.

When the coach is holding space for the client.

Clear selection

Question 35

What is mirroring?

1 point

It is artful language that paraphrases what the client is saying.

Making the same gestures that the client is making.

Stopping the session to show the client what they are doing.

A way of building rapport.

Clear selection

Question 36

If a client brings up suicide in session what should the coach do?

1 point

Stop the session and call a therapist immediately.

Give the client a list of names of therapists.

Tell the client they are being selfish towards the ones they love.

Explain the difference between coaching and therapy and be clear that a therapist is needed.

Clear selection

Question 37

How does a coach initially address a problem that the client is struggling with?

1 point

Ask the client to prioritize how important the problem is in light of other things going wrong in the client’s life.

Get the client to look on the bright side and that things could be worse.

Ask the client to be specific as to what the problem is.

Tell the client to identify two good things for every problem they list.

Clear selection

Question 38

What is the value of a coach knowing the client’s communication style?

1 point

The coach knows how best to grow the client by using the coach’s communication style.

You are able to communicate with them easier.

It's a great way to practice mirroring.

The coach can direct his/her style toward the client’s in order to develop the coaching relationship.

Clear selection

Question 39

How do you help a client move to the next level?

1 point

Asking to share the coach's intuitions and then asking a question of the client about the intuition.

By offering silence as the client thinks.

Challenge and support the client’s on-going learning.

Through the use of powerful questions.

Clear selection

Question 40

What do you do if a client asks you to consult, or offer other professional services?

1 point

Introduce the client to a consultant.

Discuss what a coaching role is and is not.

Change the contract with the client and keep the client.

Tell the client you will offer advice at the end of the coaching conversation.

Clear selection

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