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Satellite-based solutions for emergency service':
From navigation to mapping, satellite solutions have had a major impact on our daily lives. In this session, you will hear about how such solutions can also help emergency services save lives.
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Crowd Management: how to avoid a debacle ?':
Last year’s Champions League final in Paris led to much controversy, with accusations of poor planning, poor crowd management and football fans who felt unjustifiably blamed for the chaotic scenes. In this session, we’ll hear from two experts who will share their experience on implementing a safe and effective crowd management strategy.'
Interactive Voice Response (IVR): does it work for PSAPs? ':
Some years ago, Belgian officials came to EENA's office and mentioned that they were planning to deploy an interactive voice response (IVR) for 112 calls so that callers could type to reach a specific discipline. We didn’t really like the idea. It is now deployed and it does seem to function pretty well, though. IVRs have also been used to reduce false calls and to manage calls overload. Join this session to hear how IVR can be used by PSAPs, and how helpful they can be.'
Diversification of Public Warning channels':
For years, we’ve been talking about sending public warning alerts via telephone networks. If this should remain the channel, other ways to send alerts must also be considered. In this session, we will hear about how to use a proper multi-channel public warning system in the most efficient way.'
Hiring call-takers':
Like in other sectors, many PSAPs are currently facing issues to hire call-takers. In this session, panellists will exchange best practices on how to attract new staff .
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Conveyance of emergency communications to PSAPs via Third Party Service Providers (TPSPs)'
TPSPs provide a vital function in providing assistance to a group of customers, organisations or individuals in circumstances where conventional means of access to emergency services may not work or would not be appropriate. In this session we will hear about the challenges and opportunities in developing effective PSAP-TPSP partnerships and discuss the processes and procedures needed to underpin effective operations.
'Is the cloud THE solution for cybersecurity in PSAPs? ':
The cloud, the cloud, and more of the cloud: cloud offerings are everywhere in the emergency services market nowadays, providing a possible solution for cybersecurity as well. But, is the cloud really a secure option?
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Electric Vehicles: new challenges for emergency services, and new opportunities'
With the rising prices of oil and with the need to reduce gas emissions, electric car sales are booming across Europe. Firefighters and ambulance services are facing new challenges: how to deal with electricity in case of accidents? How to deal with super hot batteries? Electric vehicles are also more and more used by emergency services themselves: do they represent a viable alternative to thermic vehicles? How to deal with the need for regular and quick charging?
'Sorry companies, we made our own software'
Either because they had the skills internally or because they couldn’t find the product they wanted on the market, some emergency services have decided to build their own software. In this session, presenters will take us to their journey trying to build the software matching their needs, what went well and what went wrong, as well as the pros and cons. Emergency services and private companies representatives alike should be keen on attending this session!
'Defining call-takers question tree'
The fact that a good call-taking protocol is needed isn’t really debated anymore. But how can we come up with a good mutidisciplanary question tree that respects every discipline’s specificity ? In this session, you’ll hear from those who have built such protocols and on how they successfully led a project to produce them.
'AED Mapping'
Early use of an AED in out of hospital cardiac arrests significantly increases the chances of survival and the mapping of AEDs enables first responders to quickly locate the nearest one. In this session, we look at the findings from relevant research activities. What is a good way to send the location of the nearest device to a first responder? How to better distribute AEDs in the urban and rural environments? What can we learn from the data analysis of AED use?
'Insurance & liability of call-takers'
In some countries, call-takers had been held responsible when something went wrong. In this session, emergency services will present how they can better protect call-takers.
'Exchange of data between emergency services organisations' - EMERGENCY SERVICES ONLY
EENA has observed that emergency services are rarely able to exchange information between them, even though they are sometimes sitting in the same room. Presenters will show examples on how they solved this issue.
