INTRODUCTION TO BUSINESS PROCEDURES Form

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51) ________________ is the movement of information from one person to another in an organization.

1 point

A) Management

B) Workflow

C) Automation

D) Clustering

Clear selection

52) A business plan should include all except which of the following?

1 point

A) implementation

B) strategies and structure

C) goals and objectives

D) salary expectation

Clear selection

53) A formal resignation letter should:

1 point

A) give the reason for your resignation.

B) be written to your immediate supervisor.

C) use a casual, informal tone.

D) be written on personal stationary.

Clear selection

54) A business that is owned by one person is called a:

1 point

A) limited partnership.

B) corporation.

C) limited liability partnership.

D) proprietorship.

Clear selection

55) An investment plan in which employees contribute a percentage of their salary to the plan and the company matches it, is called:

1 point

A) pension plan.

B) profit sharing.

C) ESOP.

D) 401K.

Clear selection

56) The _________ that accompanies a resume should show why you are the right person for the job.

1 point

A) thank you letter

B) thank you phone call

C) application letter

D) reference letter

Clear selection

57) _____________ should not be listed on a resume.

1 point

A) Education

B) Activities and leadership

C) Interests and hobbies

D) Work experience

Clear selection

58) Which would be an appropriate step for preparing for a job interview?

1 point

A) Prepare questions to ask the interviewer about the company

B) Plan to arrive at the interview two minutes before the scheduled time

C) Do not plan to take any documents with you to the interview

D) Choose casual dress for the interview

Clear selection

59) Acquiring new skills or knowledge in a structured setting is called:

1 point

A) virtual learning.

B) formal learning.

C) computer training.

D) informal learning.

Clear selection

60) Planning to gain control over how time on the job is spent is called:

1 point

A) task management.

B) work simplification management.

C) total quality management.

D) time management.

Clear selection

61) Which one of the following guidelines should be followed when scheduling appointments?

1 point

A) record only the person's name

B) use clear handwriting

C) schedule overlapping appointments

D) record only the person's phone number

Clear selection

62) When you distribute a letter that more than one person in the company should read, you are

1 point

A) annotating a letter.

B) routing a letter.

C) documenting the receipt of a letter.

D) referring a letter.

Clear selection

63) Almost _______ percent of all retail sales are made at franchise stores.

1 point

A) 25

B) 50

C) 75

D) 66

Clear selection

64) A business organized under the laws of a particular state for which a charter was secured is called a:

1 point

A) LLC

B) partnership

C) sole proprietorship

D) corporation

Clear selection

65) Interoffice mail should be sent in envelopes that:

1 point

A) have the company name and address printed on them.

B) differ in color and size from the envelopes sent to the post office.

C) are exactly like the envelopes sent to the post office.

D) conceal the contents adequately.

Clear selection

66) An Internet address is known as a(an):

1 point

A) http

B) Web

C) URL

D) hypertext

Clear selection

67) Which class of domestic mail would you use for routine business letters, bills, and postcards?

1 point

A) Parcel Post

B) First-Class Mail

C) Standard Mail

D) Priority Mail

Clear selection

68) A document that is issued by an authorized official of a country to citizens to allow them to enter and exit other countries.

1 point

A) Passport

B) Driver's license

C) Medical record

D) Visa

Clear selection

69) One major time-waster at work would be:

1 point

A) handling customer complaint phone calls.

B) socializing with co-workers on breaks.

C) asking for feedback on unclear information.

D) disorganization.

Clear selection

70) What type of meeting occurs when an executive meets with employees that report to him or her?

1 point

A) committee

B) client

C) staff

D) task face

Clear selection

71) An acknowledgment:

1 point

A) tells a sender that an item has been received.

B) is bad news for the sender of a message.

C) should be written in indirect order.

D) is not a type of goodwill message.

Clear selection

72) To prepare records for filing, you should complete these steps in this order:

1 point

A) collect, inspect, index, code, cross-reference, and sort the records.

B) collect, cross-reference, index, code, sort, and inspect the records.

C) collect, sort, inspect, index, code, and cross-reference the records.

D) collect, index, code, inspect, cross-reference, and sort the records.

Clear selection

73) A type of folder used to store records for a name or subject for which records are requested frequently is:

1 point

A) a special folder.

B) an individual folder.

C) an OUT folder.

D) a general folder.

Clear selection

74) A computer ____ is a system of letters, words, numbers, and symbols used to communicate with a computer.

1 point

A) language

B) program

C) network

D) system

Clear selection

75) Individual forms of data used in information processing:

1 point

A) include numbers, text, images, and voice messages.

B) include numbers and text only.

C) include numbers and images only.

D) do not include images.

Clear selection

76) One of the most used organizers for keeping reminders according to date is the __________ file.

1 point

A) reading

B) pending

C) alphabetic

D) tickler

Clear selection

77) Which one of the following makes discrimination in employment on the basis of race or religion illegal?

1 point

A) Social Security Act

B) Fair Labor Standards Act

C) Civil Rights Act

D) Occupational Safety and Health Act

Clear selection

78) A trademark is:

1 point

A) the permission to use creative work.

B) printed defamation of character.

C) a tangible asset.

D) a distinguishing symbol, name, or word.

Clear selection

79) The legal right of authors and artists to protect their work against unauthorized usage is a process known as:

1 point

A) duplexing.

B) reprographics.

C) laminating.

D) copyrighting.

Clear selection

80) ______________ regulate(s) how copyrighted documents and other works can be legally copied or used.

1 point

A) Code of conduct

B) Copyright laws

C) Code of ethics

D) Mission statement

Clear selection

81) Many companies and organizations have developed standards of conduct of their employees or members. These standards are called:

1 point

A) netiquette.

B) code of conflict.

C) code of the mission statement.

D) code of ethics.

Clear selection

82) A clash between your self-interests and your obligations to your employer or another person is referred to as a(n)

1 point

A) empathy.

B) non-interest bearing obligation.

C) conflict of interest.

D) interest bashing.

Clear selection

83) Back pain can be diminished or eliminated with correct office:

1 point

A) acoustics.

B) breaks.

C) lighting.

D) ergonomics.

Clear selection

84) Which of the following are expenses incurred, but not yet paid?

1 point

A) accounts payable

B) accrued expense

C) current liabilities

D) accounts receivable

Clear selection

85) The amount of debt to which the capital interest rate is applied is known as:

1 point

A) principal.

B) time factor.

C) prime.

D) APR.

Clear selection

86) If you want to learn how much money in net profit a company earned during the preceding quarter, you would review the:

1 point

A) balance sheet.

B) budget.

C) income statement.

D) expenditure schedule.

Clear selection

87) When a city enacts a law, it is known as a(an):

1 point

A) zoning clause.

B) bylaw.

C) ordinance.

D) variance.

Clear selection

88) The most common form of negotiable instrument and the preferred method of payment for many debts is:

1 point

A) checks.

B) cash.

C) promissory notes.

D) mortgages.

Clear selection

89) In what circumstances might a company be prepared to price a special contract at less than its relevant cost?

1 point

A) when there are signs of improved market conditions

B) when sales of other products will not increase

C) when the company is operating at almost full capacity

D) in the expectation that additional profitable orders will be placed by the same customer

Clear selection

90) A system that uses computers and telephones to record, store, and retrieve voice messages is called:

1 point

A) an automated attendant.

B) videoconferencing.

C) call forwarding.

D) voice mail.

Clear selection

91) What is the purpose of the first paragraph of the body of a letter?

1 point

A) to be clear

B) to introduce the main point of the letter

C) to ask the recipient to respond to the letter

D) to provide information and details

Clear selection

92) A/an __________can use data from several tables at the same time.

1 point

A) flat-file database

B) relational database

C) multimedia-database

D) object-oriented database

Clear selection

93) All of the following are chart types available in Word except for one:

1 point

A) area.

B) pie.

C) radio.

D) column.

Clear selection

94) A(n) _____________ is a meeting of people in different locations connected by a telecommunications system.

1 point

A) teleconference

B) e-conference

C) e-meeting

D) telemeeting

Clear selection

95) How many commas are missing from the following sentence:
Alice and her pal Fred went to the movies Saturday night.

1 point

Option 1

A) 1

B) 2

C) 3

D) 0

Clear selection

96) The spacing between lines, a function of typography, is called:

1 point

A) ligature.

B) alignment.

C) kerning.

D) leading.

Clear selection

97) In Access, a database consists of a collection of:

1 point

A) tables.

B) worksheets.

C) linked lists.

D) documents.

Clear selection

98) A field that uniquely identifies a particular record in a table is called a ________ key.

1 point

A) principal

B) secondary

C) foreign

D) primary

Clear selection

99) If a width is not assigned to a text field, Access assumes the width is

1 point

A) 100.

B) 75.

C) 25.

D) 50.

Clear selection

100) In a spreadsheet a relationship: .

1 point

A) links identical fields between two tables.

B) is a combination of two tables.

C) is a way to print tables.

D) links queries between two files.

Clear selection

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