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MOTEC FW Ed Days - Compassionate Conversations
FW Ed Days 2021
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According to Grenny et al., what are the 3 elements of a crucial conversation?
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Strong emotions, anger or frustration, one optimal solution
Opposing views, low risk, “silence or violence”
Norming, storming, performing
High stakes, opposing opinions, strong emotions
Why is a “shared pool of meaning” important for a favorable outcome in a compassionate conversation?
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Allows everyone to agree on ideas
Everyone’s ideas are heard typically resulting in better decisions
We can compel others to our point of view
Encourages people to remain silent thus avoiding conflict
What is the recommended time to provide honest, constructive feedback?
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2 minutes
5 minutes
10 minutes
As long as it takes
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