Delivery delay handling

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After you fill out this survey we will list and group the issues to find the best way for you to handle it. We'll contact you with decision offered to you. If you would like faster service and direct information on your particular pledge please contact us at info@smonex.com. We apologize for some issues.
The satisfaction of our backers with the product is our top priority!

Email *

Your BackerKit e-mail *

Your Kickstarter or BackerKit name *

Description of the problem *

I received the tracking. The package not delivered

I received no tracking, no package

I received my reward. Have broken, missing or wrong items.

Other:

Best solution *

I understand the troubles with shipping. I can wait for my reward.

I want the reward to come sooner. Separate delivery or/and design replacement is acceptable

I can wait with partial refund.

Other:

Your comment

Describe you situation if differs from listed above

Thank you so much for your patience and understanding!

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