Filii Magna Client Agreement Policy
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Date Signed
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Important Notice:

Kindly read and accept the terms and conditions of this policy before you proceed to the next phase of the required service.

1. Filii Magna has the full right and authority to use the Client’s personal information solely for visa application purposes only.

2. Clients will provide Filii Magna with all the information and documents required by Filii Magna to render the services required

3. Client shall always co-operate with Filii Magna and assist Filii Magna to enable the performance of the services

4. Client shall pay Filii Magna on the due date in respect of fees and expenses as set out in the payment Schedule below

5. Clients should not disclose or share information provided by Filii Magna to a 3rd party in whatsoever form and without the written consent or permission of Filii Magna.

6. Client shall not provide any false or misleading documentation and that all documentation provided to Filii Magna shall contain truthful and non-misleading information.

7. The Client accepts and understands that fraud or misrepresentation can result in permanent visa ineligibility.

8. Client confirms that they are medically fit to make the trip, and that Filii Magna shall not be held responsible for any medical issues/complications that may arise.

9. Filii Magna shall not be responsible or liable for any breach of any laws by the Client.

10. Filii Magna cannot guarantee the suitability of a travel visa to a client but shall ensure that all relevant documents and the client are ready for visa interview.

11. In the event of a re- application and where reasons laid out by the returning Consulate office is not an error as a result of Filii Magna’s services, Filii Magna shall charge the Client 50% of the consultancy fee in order to process the new visa application for the country and visa category, provided the client reapplies within a month of the first refusal.

12. In the event of a re- application and where reasons laid out by the returning Consulate office is an error of Filii Magna’s services, Filii Magna Management may by discretion only offer a re-application to a client by wavering consultancy fees only. This waiver is only applicable provided the client decides to resubmit to the same country and for the same visa category within 7 days of the consulate’s decision.

13. Client agrees to comply with the confidently rules stated by Filii Magna

14. Filii Magna will not be responsible for breach of confidentiality on the client’s part

15. If confidentiality is of utmost concern to the Client, the Client may bring documents to the Embassy/ Consulate / Collection Centre in a sealed envelope within the agreed time by Filii Magna. It is agreed and understood that Filii Magna shall not be held responsible for the treatment or handling of such documents.

16. All Consulate visa and Filii Magna consultancy fees must be paid in full before the commencement of this application/services.

17. A full Refund on Filii Magna Consultancy Fees can be requested within 24 hours of making complete payment.

18. Where Filii Magna has not begun the process of a Visa application and a refund is requested, a 15% Administrative charge will be deducted from any Filii Magna Consultancy Fees and Visa Fees, provided a refund is requested within 2 working days.

19. Where Filii Magna has begun the process of a Visa application and the application is almost completed (i.e beyond completion stage), any refund value will be forfeited and only an application transfer can be done for the same applicant and 50% Consultancy fees will be deductible from the value of the current application. The value of credit note transferable will be less the 15% Administrative charge.

20. Refunds cannot be requested once the Visa Fees have been paid to the receiving consulate office and Filii Magna has begun the application process.

21. After 30 working days of inactivity on an application process and / or no respective correspondence to Filii Magna officials, Filii Magna will assume the service is no longer required and the client will forfeit all fees paid at the time of application excluding Visa fees (if unpaid).  

22. All requested refunds, if applicable are processed within 10-15 working days, less the applicable administrative charges.


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