How customers evaluate Print-on-Demand companies and their product portfolio
Hello. I am a senior student writing my diploma thesis on the subject of “New Product Development” and I'm conducting research based on this survey about "How customers evaluate Print-on-demand companies and their product portfolio".
The survey consists of 18 questions, the time required to complete the survey approx. 5 -10 minutes. The survey is anonymous and the results will only be used for academic purposes.
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1. Are you currently in collaboration with any Print-on-demand(POD) companies? *
Required
2. How long have you been using Print-on-demand company services? *
Required
3.  You' re using print-on-demand fulfillment for: *
4. What are/were your main requirements when choosing your Print-on-Demand fulfillment partner? *
Required
5. Do you trust print-on-demand companies that don't show customer reviews for their products? *
Required
6. Have you compared the product quality (print & fulfillment) for similar or the same products between different Print-on-demand companies? *
7. Are you willing to pay more for better customer experience and customer support? *
Required
8. Would you be willing to pay more for an extra strict Quality Control or quality guarantees for your orders? *
Required
9. How often do you review your product offering/portfolio? (Add new products, discontinue products) *
Required
10. How regularly do you review your POD new product additions? *
Required
11. If the new product that the POD company has added matches your needs/requirements, how quickly would you add it to your store? *
Required
12. In general, does the POD product offering match your needs? *
Required
13. Which of your product needs as a POD customer currently aren't satisfied? *
14. Do you think that POD product offering matches current fashion and market trends? *
Required
15. Which products would you choose? *
Required
16. How important are there product attributes for you (1-not important, 5-extremely important) *
1
2
3
4
5
Product visual and technical quality
Sustainably produced products
Certification (GOTS, OEKO TEX, VEGAN, etc.)
Customization & branding options
Unique product design or cut
Inclusive sizing
Wide color offering
Durability
Packaging
Country of origin
17. Your ecommerce store is *
18. Where are you located? (Country) *
Thank you for taking the time to complete this survey!
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