MDP - Level 1 Certification Exam
Sign in to Google to save your progress. Learn more
Email *
How do we WOW a customer? *
1 point
Who made famous the quote, "If you take care of your employees, they will take care of your customers." *
1 point
Who are our internal customers? (multiple answers) *
1 point
Required
Date *
MM
/
DD
/
YYYY
What is the definition of leadership? *
1 point
What has the most impact when you speak? *
1 point
Store Number *
To be an effective leader, you should take great care of your team while also: *
1 point
What is a way we can measure customer service in our stores? *
1 point
Team Member Name *
Conducting self-OERs are important because they provide insight on how the store is running from a customer's perspective *
1 point
What is a leading indicator that a restaurant has poor leadership and internal customer service performance? *
1 point
Where can you find your stores CSAT score? *
1 point
The three parts of team member efficiency are performing the job itself, using lulls to complete other tasks and taking frequent breaks to rest. *
1 point
What five categories make up your CSAT score? (multiple answers) *
1 point
Required
A tactic to add energy to the shift, make individual team members feel good, and let the team know your expectations is called: *
1 point
What are the two types of customers we serve as leaders in our stores? *
1 point
Submit
Clear form
Never submit passwords through Google Forms.
reCAPTCHA
PrivacyTerms
This form was created inside of Dream Team Pizza L.L.C. d/b/a Domino's. Report Abuse
Google Forms