The in-take coordinator is responsible for case management services including the development of action plans and review of all cases regarding the Home Of Refuge Outreach neighbors. This is a part-time position that reports directly to the Executive Director.

The duties and responsibilities of this position require approximately 25-30 hours per week, typically 4:00 pm 9:00 pm. Should be available from 8:00 am to  3:00 pm on the weekend. The hours must be flexible to meet the needs of the shelter guests. Additional hours may be scheduled depending on the census and caseload.

Specific Responsibilities

Be thoroughly knowledgeable of the Home Of Refuge Outreach Shelter policies and procedures.

Responsible for the day-to-day case management services of neighbors residing in the Home Of Refuge Outreach Shelter.

Determine guests who are eligible to reside in the Home Of Refuge Outreach Shelter.

Responsible for accurate and complete documentation of all case files including the Homeless Management Information System HMIS, and some required shelter statistics. (WILL TRAIN)

Prepare the Daily Turnover Log for the Shelter Staff. * Provide supportive services to each neighbor throughout their stay and assists them in creating and maintaining an action plan to resolve their crisis.

Establish and maintain effective working relationships with volunteers, guests, staff, community organizations, and the general public.

Represent Home Of Refuge Outreach at designated community meetings and workshops.

Perform other related work duties as may be assigned by the Executive Director.

EDUCATION AND EXPERIENCE

Related experience and or a Bachelors’s Degree or four-year college degree in Social Services, or other human services field, have a minimum of two-years experience in case management, counseling, and/or social work preferably with a non-profit organization. Be knowledgeable of community resources including state and local housing regulations.

• Must be compassionate and able to work with diverse people and establish rapport with clients, volunteers, and staff.

• Must be detail-oriented, organized, and be able to write legibly. * Must be able to effectively communicate verbally and in writing.

• Must also be able to demonstrate leadership and interpersonal skills and possess the ability to motivate a wide range of people.

• Must be a good listener.

• Must be friendly, understanding, empathetic, and possess a non-judgmental attitude.

• Must understand and demonstrate attitudes in keeping with Home Of Refuge Outreach mission and vision.

• Must be able to work well as part of a team. * Must effectively analyze problems and identify alternative solutions.

• Able to work under pressure and meet deadlines. * Able to adapt to a fast-paced environment.

• Demonstrate proficiency in using Microsoft Outlook, Word, Excel, and other applications as well.

• Must have the ability to obtain an HMIS license.

• Must possess a personal vehicle and have a valid North Carolina driver’s license.