POLICY AND PROCEDURE FOR IDENTIFYING THE RESPONSIBLE PERSON(S) IN CHARGE TO ALL RESIDENTS.
PROCEDURES THAT COLLECT RESIDENT’S DEMOGRAPHIC INFORMATION.
A PROCESS THAT ENSURES RESIDENTS RECEIVE AN ORIENTATION ON AGREEMENTS, POLICIES AND PROCEDURES PRIOR TO COMMITTING TO TERMS.
POLICIES AND PROCEDURES, SUCH AS APPLICANT SCREENINGS, THAT ESTABLISH THE HOME’S PRIORITY POPULATION AND CULTIVATE PHYSICALLY AND EMOTIONALLY SAFE ENVIRONMENTS FOR DISCUSSING THE NEEDS, FEELINGS AND SUSTAINING RECOVERY-SUPPORTIVE CONNECTIONS.
WRITTEN RESIDENT’S RIGHTS AND REQUIREMENTS (E.G. HOUSE RULES AND GRIEVANCE PROCESS) POSTED IN COMMON AREAS.
POLICIES THAT PROMOTE RESIDENT DETERMINED LENGTHS OF STAY THAT SUPPORT HEALTH AND SAFETY OF THE HOUSEHOLD/COMMUNITY.
RESIDENT DOCUMENTS THAT FULLY DISCLOSE POLICIES REGARDING POSSESSIONS (PERSONAL PROPERTY) LEFT IN A HOME.
POLICY AND PROCEDURE FOR DISCLOSING TO POTENTIAL RESIDENTS THEIR FINANCIAL OBLIGATIONS, INCLUDING COSTS FOR WHICH THEY MIGHT BECOME LIABLE, SUCH AS FORFEITURE OF ANY DEPOSITS AND FEES AS A RESULT OF PREMATURELY LEAVING THE HOME.
GRIEVANCE POLICY AND PROCEDURES, INCLUDING THE RIGHT TO TAKE UNRESOLVED GRIEVANCES TO THE OPERATOR’S OVERSIGHT ORGANIZATION.