Greater East Texas Community Action Program 
2024 Survey
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  PO Box 6319378 Nacogdoches, Texas
Contact: 1.800.621.5746 Ext 101

What is the name of your County? *
What was the purpose of your visit/call?  *
How did you learn about GETCAP? *
What GETCAP services have you utilized as a customer?  *
Required
If you answered "Other", please provide comment n the box or type "N/A" *
Was our office easy to find? *
Was our office clean, tidy, and comfortable? *
Did you meet with staff at or near the time of your appointment? *
Staff was courteous, respectful, friendly, and sensitive to your needs? *
Staff offered information about other services available? *
If you answered "Disagree" or "Strongly Disagree" to any of questions above, please explain why or type "N/A" *
Since participating in GETCAP programs, are you and your family: *
Overall, how do you rate the quality of services we provide? How many stars would you give us, with five being the highest?  *
What level of confidence do you have in GETCAP staff to deliver the services that you require:  *
Would you be interested in sharing your story with others? *
If yes, please share below and provide your contact information or type "N/A" *
What staff member may we thank for your participation in this survey? *
Is there a staff member you would like us to honor for exemplary customer service? If so please share the name below: *
Have you had any recent issues contacting us by phone?  *
If you answer no to the above question, please type "n/A". However, if you answered yes to the above question, please what difficulties you experience , this will help us improve our communication services.  *
based on your birth year, what generation do you fall between? *
What is your gender? *
Ethnicity/Race *
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