a. I am given the RDU email and ID to communicate
b. I am satisfied with the email communication given by the University
c. I am able to do my work in the computer lab conveniently
d. I have received enough support from the IT staff for technical queries related to computer lab/systems/software/Internet
e. The computer labs are easily accessible
f. The computer labs are conveniently located
g. The computers have good processing speed and are well maintained
h. Internet facility is available in the computer lab
i. Internet facility has a good speed
j. WIFI is available conveniently across the campus
k. The overall quality of the IT services was …