OverDrive Support Course Registration, Fall 2022

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

The SWLS OverDrive Support Course is a virtual 5-week course designed to help you provide front line support to OverDrive users in your community. There are no scheduled meeting times for the course, but it is paced week-to-week. Each week there is a lesson, a quiz over the material, and a mock support email to respond to. The typical time investment is 1-2 hours per week. It is expected that all coursework be completed two weeks after the course ends. Participants are required to have access to a computer and the internet to complete the coursework. This course is applicable toward library director certification hours.

The Fall course runs from September 6th - October 14th. Registration is limited to 10 participants.

First name *

Last name *

Library *

Have you used OverDrive/Wisconsin's Digital Library before for personal borrowing? *

Yes

In terms of skill level, what best describes you? *

I'm completely new to OverDrive and the Digital Library. I have never used them before and usually ask another staff member to help patrons with problems.

I'm a novice. I've used it a few times personally and can help patrons with basic questions.

I'm an intermediate user. I use it regularly for personal borrowing, and can generally help patrons with their problems.

I'm an expert, an OverDrive champion!

Does your library or do you have an account in OverDrive's Marketplace? An OverDrive Marketplace Account is required and is the tool used to view patron checkout and hold information, access Support and Reports, among other things. SWLS will follow up if you answer No or Not Sure. *

Yes

Not sure

Submit

Clear form

Never submit passwords through Google Forms.

This form was created inside of Swls.org. Report Abuse

Forms