INSTRUCTIONS:
Please read this message in detail.
Consent form for research to make HM Revenue & Customs services better
Participation in this research session is entirely voluntary. You can refuse to answer any questions or withdraw at any stage.
Information we want to collect
We need your comments and feedback to help make HMRC services better. To help us analyse and share our findings, we take notes in every session and people from the project team will be observing.
We may ask for videos and photos of certain things during the diary study, these will be used by the project team for analysis.
How we ensure your privacy
Only people from the project team will be able to see the diary study. We use your feedback in reports to share our findings within HMRC and the wider government but your data will be anonymous.
We may include video or photographs when sharing feedback with people inside HMRC and wider government to improve our services, but any personal data will be blurred and responses will be confidential and anonymised. They will not be shared outside the government.