Quality Management

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Quality Management

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1. When a product or service completely meets a customer s requirements: *

1 point

A. Quality is achieved.

B. The cost of quality is high.

C. The cost of quality is low.

D. The customer pays the minimum price

2. To what does the following definition refer? “A type of analysis focused on finding the point at which the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality.” *

1 point

A. Quality control analysis

B. Marginal analysis

C. Standard quality analysis

D. Conformance analysis

3. Who is ultimately responsible for quality management on the project? *

1 point

A. The project engineer

B. The project manager

C. The quality manager

D. The team member

4. A project has faced major difficulties in the quality of its deliverables. Management now states that quality is the most important project constraint. If another problem with quality were to occur, what would be the best thing for the project manager to do? *

1 point

A. Fix the problem as soon as possible.

B. Allow the schedule to slip by cutting cost.

C. Allow cost to increase by fixing the root cause of the problem.

D. Allow risk to increase by cutting cost.

5. A manager notices that a project manager is holding a meeting with some of the team and some stakeholders to discuss the quality of the project. The project schedule has been compressed, and the CPI is 1.1. The team has worked hard on the project and has been rewarded according to the reward system the project manager put in place. Overall, there is a strong sense of team. The manager suggests that the project manager does not have enough time to hold meetings about quality when the schedule is so compressed. Which of the following best describes why the manager is wrong? *

1 point

A. Improved quality leads to increased productivity, increased cost effectiveness, and decreased cost risk.

B. Improved quality leads to increased productivity, decreased cost effectiveness, and increased cost risk.

C. Improved quality leads to increased productivity, increased cost effectiveness, and increased cost risk.

D. Improved quality leads to increased productivity, decreased cost effectiveness, and decreased cost risk

6. Quality is: *

1 point

A. Meeting and exceeding the customer s expectations

B. Adding extras to make the customer happy

C. The degree to which the project meets requirements

D. Conformance to management s objectives

7. All the following are tools and techniques of Control Quality except *

1 point

A. Inspection

B. Cost of quality

C. Histogram

D. Cause-and-effect diagram

8. A project manager is experiencing a great deal of frustration because a lot of rework has been required. It seems as though the team has significant differences of opinion related to interpretation of the requirements. The project manager is trying to determine what changes need to be made to meet the quality requirements and reduce future rework. He seeks the advice of his manager, who asks if he has created a histogram. Histograms help the project manager: *

1 point

A. Focus on the most critical issues to improve quality.

B. Focus on stimulating thinking.

C. Analyze the cause of a quality problem.

D. Determine if a process is out of control.

9. A control chart helps the project manager: *

1 point

A. Focus on the most critical issues to improve quality.

B. Focus on stimulating thinking.

C. Analyze the cause of a quality problem.

D. Determine if a process is functioning within established metrics.

10. Testing the entire population would: *

1 point

A. Take too long

B. Provide more information than wanted

C. Be mutually exclusive

D. Show many defects

11. Cost has been determined to be the highest priority constraint on a project to design and produce a new tool that will be used in restaurant kitchens. The project team has included random sampling of these tools in their quality plan. Although cost is a key factor, the product must also meet high quality standards. All the following are examples of the cost of nonconformance except *

1 point

A. Rework

B. Quality training

C. Scrap

D. Warranty costs

12. Standard deviation is a measure of: *

1 point

A. How far the estimate is from the highest estimate

B. How far the measurement is from the mean

C. How correct the sample is

D. How much time remains in the project

13. All the following result from quality audits except: *

1 point

A. Determination of whether project activities comply with organizational policies

B. Improved processes to increase productivity

C. Creation of quality metrics

D. Confirmation of the implementation of approved change requests

14. A control chart shows seven data points in a row on one side of the mean. What should the project manager do? *

1 point

A. Perform a design of experiments.

B. Adjust the chart to reflect the new mean.

C. Find an assignable cause.

D. Nothing. This is the rule of seven and can be ignored.

15. You are managing a project in a just in time environment. This will require more attention because the amount of inventory in such an environment is generally: *

1 point

A. 45 percent

B. 10 percent

C. 12 percent

D. 0 percent

16. There are several executing activities underway on your project. You are beginning to get concerned about the accuracy of the progress reporting your team members are doing. How could you verify whether there is a problem? *

1 point

A. Perform a quality audit.

B. Create risk quantification reports.

C. Perform regression analysis.

D. Perform Monte Carlo analysis.

17. A project manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto railroad cars. The design allows for 2 percent spillage, amounting to over two tons of spilled rock per day. In which of the following does the project manager document this for the project? *

1 point

A. Quality management plan

B. Quality policy

C. Control charts

D. Quality audit documentation

18. During a team meeting, the team adds a specific area of extra work to the project because they have determined it would benefit the customer. What is wrong in this situation? *

1 point

A. The team is not following the project management plan.

B. These efforts shouldn’t be done in meetings.

C. Nothing. This is how to meet and exceed customer expectations.

D. Nothing. The project manager is in control of the situation.

19. The project team has created a plan for how they will implement the quality policy, addressing responsibilities, procedures, and other details. If this plan changes during the project, which of the following plans will also change? *

1 point

A. Quality assurance plan

B. Quality management plan

C. Project management plan

D. Quality control plan

20. You are a project manager for a major information systems project. Someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, objects to the audit. You should explain to the team that the purpose of a quality audit is: *

1 point

A. To check whether measurements of project deliverables are within specification limits

B. To check if the customer is following the quality process

C. To identify inefficient and ineffective policies

D. To check the accuracy of costs submitted by the team

21. You are in the middle of a major facility construction project. The structural steel is already in place, and the heating conduits are being put into place when a senior manager informs you that he is worried the project will not meet the quality standards. What should you do in this situation? *

1 point

A. Assure senior management that during the Plan Quality Management process, it was determined that the project would meet the quality standards.

B. Analogously estimate future results.

C. Involve the quality team.

D. Check the results from the last quality management plan.

22. You are asked to select tools and techniques to supplement existing quality control activities. Which of the following would not be appropriate for this purpose? *

1 point

A. Performance reviews

B. Statistical sampling

C. Pareto diagrams

D. Focus groups

Required

23. The new software installation project is in progress. The project manager is working with the quality department to improve stakeholders’ confidence that the project will satisfy the quality standards. Which of the following must they have before they start this process? *

1 point

A. Quality problems

B. Quality improvement

C. Quality control measurements

D. Rework

24. A project manager has just taken over the project from another project manager during project executing. The previous project manager created a project budget, determined communications requirements, and went on to the complete work packages task. What should the new project manager do next? *

1 point

A. Coordinate completion of work packages.

B. Identify quality standards.

C. Begin the Identify Risks process.

D. Validate scope.

25. An experienced project manager is working with a team chartered to build a bridge near the Arctic Circle. In addition to the usual concerns of safety and longevity, the team must also take into account the extreme weather conditions and their potential impact on the bridge. The sponsor meets with the project manager regarding her progress on this work. The sponsor is pleased to learn that the project manager is planning to conduct a design of experiments as part of quality planning. Design of experiments: *

1 point

A. Identifies which variables will have the most influence on a quality outcome

B. Helps to identify the root cause of quality problems

C. Determines what a quality outcome is

D. Determines methods to be used for research and development

26. At the end of the project, the project manager reports that the project has added four unexpected areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of the success of the project? *

1 point

A. The project was an unqualified success.

B. The project was unsuccessful because it was gold plated.

C. The project was unsuccessful because the customer being happy means they would have paid more for the work.

D. The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied.

27. During project executing, a project team member informs the project manager that a work package has not met the quality metric, and that she believes it is not possible to meet it. The project manager meets with all concerned parties to analyze the situation. Which part of the quality management process is the project manager involved in? *

1 point

A. Manage Quality

B. Perform Integrated Change Control

C. Control Quality

D. Plan Quality Management

28. The project manager notices that the project activities being completed by one department are all taking slightly longer than planned. To date, none of the activities in the work packages have been on the critical path. The project manager is bothered by the problem, since four of the next five critical path activities are being completed by this department.After making three calls, the project manager is finally able to talk with the department manager to determine what is going on. The conversation is slow because both speak different native languages, and they are trying to converse in French, a shared language. To make communication easier, the project manager frequently asks the department manager to repeat back what has been said.The department manager communicates that his staff is following a company policy that requires two levels of testing. During the conversation, the department manager also makes a comment that leads the project manager to believe the policy may include excessive work. This is the fourth time the project manager has heard such a comment. What is the best thing to do? *

1 point

A. Create a better communications management plan that requires one universal language on the project and have translators readily available on a moment’s notice.

B. Contact someone else in the department who speaks the project manager s native language better to confirm the department manager s opinion.

C. Find out if the upcoming activities should be reestimated.

D. Work on increasing the effectiveness of the performing organization by recommending continuous improvement of the policy in question.

29. As the project manager, you are preparing your quality management plan. You are looking for a tool that can demonstrate the relationship between events and their resulting effects. You want to use this tool to depict the events that cause a negative effect on quality. Which of the following is the best choice for accomplishing your objective? *

1 point

A. Scatter diagram

B. Pareto diagram

C. Why-why diagram

D. Control chart

30. Which of the following explains why quality should be planned in and not inspected in? *

1 point

A. It reduces quality and is less expensive.

B. It improves quality and is more expensive.

C. It reduces quality and is more expensive.

D. It improves quality and is less expensive.

31. Work on a project is ongoing when the project manager overhears two workers arguing over what a set of instructions means. The project manager investigates and discovers that the instructions for the construction of the concrete footings currently being poured were poorly translated between the different languages in use on the project. Which of the following is the best thing for the project manager to do first? *

1 point

A. Get the instructions translated by a more experienced party.

B. Look for quality impacts of the poor translation of the instructions for the footings.

C. Bring the issue to the attention of the team, and ask them to look for other translation problems.

D. Inform the sponsor of the problem in the next project report.

32. While performing quality planning for the design and manufacture of a new medical device, the team has identified the need to keep variances to a minimum because the end product must be of the highest quality possible. They are researching the practices of comparable projects for ideas on how to achieve this requirement. The team is using which of the following techniques? *

1 point

A. Benchmarking

B. Pareto analysis

C. Design for X

D. Cost-benefit analysis

33. Which of the following would generally lead to the least amount of quality improvement? *

1 point

A. Total quality management

B. Quality planning

C. Implementing an ISO 9000 standard

D. Inspection

34. In a meeting to gain approval of the quality management plan, a stakeholder points out what he believes to be an error in the plan. He notes that the plan includes using some of the same techniques in more than one of the quality processes. Which of the following quality management techniques can be used in two of the three quality management processes? *

1 point

A. Cause-and-effect diagrams

B. Interviews

C. Checksheets

D. Logical data model

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