What's this all about?
Zendesk Slack Direct message empowers you to take the live messaging experience and support this within Zendesk messaging, allowing you to utilize the power of Zendesk automation and workflows directly to your internal employees and business partners, without them ever having to leave slack.
This new solution provides you with the freedom to engage your employees and external partners via Slack direct message. Once a message is sent to the Slack handle you have created, this will raise a request within Agent Workspace that can easily be resolved by a team member, freeing up their time to focus on big picture items.