Credits are issued for requests received after June 1st for Summer and December 1st for Winter and before the first day of the event.
No credits will be given to participants once they have entered the Solstice event site. No credits are available if you cancel on the first day of the event, do not show up, or leave the event early for any reason.
Service Exchange Team Members: You must also inform your Service Area Manager by the applicable dates to be considered for an event credit.
Your credit may be applied to a Solstice event for up to one year following its date of issue.
If you were in the middle of a major crisis such as a death in the family, hospitalization or other severe issues and feel that circumstances warrant a credit after the credit application window, you may apply but there is no guarantee that you will receive a credit.
A $50 processing fee will be charged for credits. Please note that the $10 "Non-Taxable Adjustment" Service Fee per registrant is non-refundable.
It may take up to 4–6 weeks to process a credit request. Thank you for your patience.Completion of this form does not guarantee a credit.
Please consult our full Cancellation Policy here.